Enterprise Account Manager

🌎 About Us

At TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “Best Places to Work" and Built In’s “100 Best Remote-First Places to Work."

We are seeking an experienced and motivated Enterprise Account Manager to oversee and nurture our relationships with governing bodies, large leagues, and associations. This role is critical in ensuring the successful adoption and ongoing satisfaction of our platform among key stakeholders in the sports industry. The ideal candidate will have a deep understanding of sports management, excellent relationship-building skills, and a proven track record of managing complex accounts.

Key Responsibilities:

• Serve as the primary point of contact for governing bodies, large leagues, and strategic sports partners.
• Develop and maintain strong, long-term relationships with key stakeholders, understanding their needs and ensuring their satisfaction with TeamSnap’s services.
• Conduct regular check-ins and reviews to assess client needs, address any concerns, and identify opportunities for improvement or expansion.
• Create and implement strategic account plans to achieve client objectives and drive platform adoption and engagement.
• Work closely with clients to identify their specific needs and customize solutions to meet those needs effectively.
• Develop and present business proposals, including contract negotiations and renewals.
• Coordinate with internal teams, including Product, Customer Support, and Marketing, to ensure timely and successful delivery of solutions.
• Manage and oversee the implementation of new features, integrations, and platform updates for key accounts.
• Track and report on account performance metrics, ensuring that goals and KPIs are met.
• Stay informed about industry trends, competitor activities, and emerging technologies to provide valuable insights and recommendations to clients.
• Actively participate in industry events, conferences, and webinars to enhance TeamSnap’s presence and network within the sports community.
• Provide exceptional support to clients, resolving issues promptly and ensuring a positive experience with TeamSnap.
• Act as a client advocate within the organization, communicating feedback and suggestions to relevant teams to improve product offerings and services.

Qualifications:

• Bachelor’s degree in Business, Sports Management, Marketing, or a related field; advanced degree or certifications are a plus.
• 3-5 years of experience in account management, preferably in the sports industry or a related field.
• Proven track record of managing large accounts and building strong client relationships.
• Exceptional communication, negotiation, and presentation skills.
• Strong project management abilities with a keen attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with sports management software and platforms is advantageous.

Do you have cold feet? If you think you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.

Compensation

We’re committed to equitable compensation for all TeamSnappers. The starting point for this role is an OTE of $100,000 inclusive of base and commissions. Comp is updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.

🖥 Location

TeamSnap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota and West Virginia and while we love all parts of the world, we can only hire permanent US residents at this time.

🚀 Opportunities to Grow

At TeamSnap, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it.

🎩 Total Rewards 

• We're proud to be remote-first. We've been remote since 2009, long before COVID made it cool

• Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)

• 100% premium coverage of medical/dental/vision for you and your family

• 401K to help you invest for the future

• $1,500 annual learning and development stipend 

• Travel to fun locations for all-company meetings and team events

• Generous home office allowance to set you up for success

• TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter

• A monthly stipend reimbursement for health & wellness and so much more!

• TeamSnap Total Rewards

🏆 Working at TeamSnap

At TeamSnap, you're not a culture fit, you're a culture add. Check out our Culture Playbook and learn how we succeed at being remote-first, what makes our company so unique, and how we're inspired by our people, our customers, and our values.

🧡 Inclusion and Diversity

Creativity and innovation can't thrive when we're cookie-cutter images of each other. We’re quickly growing more diverse, but there's always room for improvement. We are committed to inclusion and diversity at TeamSnap, and we hold ourselves accountable for building an environment where everyone feels valued. If you need any disability-related adaptation during the recruitment process, just let us know! We are an Equal Employment Opportunity Employer.