Title: Enterprise Account Manager
11:11 Solutions is experiencing tremendous global growth and is looking for a dynamic Enterprise Account Manager to manage a territory of existing enterprise-level customer accounts throughout the U.S. Preferred candidates will have at least seven years of past experience in account management of cloud hosting, IT Services, Managed Services, SaaS, or virtualization software. This is a full-time position based remotely from your home throughout the U.S. and reporting to our Director of Inside Sales in the Houston, TX headquarters.
Responsibilities
- Ensure frequent contact with customer base to uncover new opportunities and encourage upgrades and cross-sell other services
- Track expiring accounts and ensure all accounts are renewed upon expiration
- Develop a strong bond with new and existing accounts within your assigned territory
- Handle all escalations, such as billing or support issues that are not resolved through normal channels, for your assigned accounts
- Schedule appointments with outside sales team for product demos and to generate interest in additional 11:11 Solutions service offerings
- Ensure contacts with all assigned accounts are kept updated in CRM system
- Educate and evangelize 11:11 Solutions products to new contacts added to accounts
- Schedule and perform online presentations and demonstrations for existing accounts
- Manage and track all sales activities within CRM system
- All other duties as assigned
Requirements
- Bachelor's degree required
- 7+ years of sales and account management experience in IT software or services
- Strong communication and organizational skills
- Salesforce.com experience
- Ideal candidate is dynamic, adaptable, and proactive with an entrepreneurial spirit
- Excellent interpersonal, verbal, and written communication skills; customer service skills are key
- Ability to speak multiple languages preferred
What We Do
11:11 Systems (“11:11”) is a managed infrastructure solutions provider that holistically addresses the challenges of next-generation managed cloud, connectivity and security requirements. 11:11 combines the teams and technology behind market leading, analyst vetted companies like Sungard AS and iland to deliver increased performance, optimization and savings. 11:11 provides cloud, connectivity and security solutions from its global footprint of data centers throughout North America, Europe, Australia and Asia.
