The Role
Manage enterprise customer accounts as a trusted strategic advisor, driving retention, upselling, cross-selling, revenue growth, and quota attainment. Develop account plans, negotiate complex contracts, conduct business reviews, forecast performance, resolve escalations, and maintain executive relationships. Collaborate with sales, marketing, product, and engineering teams to deliver tailored SaaS and enterprise solutions.
Summary Generated by Built In
Portfolio Management – Manage a strong portfolio of enterprise customers
and guide them strategically to achieve their objectives.
Revenue Growth – Drive new business opportunities within existing accounts and identify areas for improvement to meet sales quotas. Identify and capitalize on upselling and cross-selling opportunities across C-suite stakeholders.
Account Planning – Develop and execute account plans aligned with client goals.
Contract Negotiation – Negotiate contracts and close deals to maximize profitability.
Relationship Building – Build and maintain trusted advisor relationships with key accounts and executive sponsors.
Business Reviews – Conduct regular reviews to track progress and ensure ongoing satisfaction. Communicate monthly/quarterly initiative updates to internal and external stakeholders.
Forecasting – Forecast and track key account metrics (quarterly sales results, annual forecasts).
Issue Resolution – Handle challenging client requests and manage escalations effectively.
Collaboration – Work closely with cross-functional teams (sales, marketing, product, engineering) to deliver tailored solutions.
Revenue Growth – Drive new business opportunities within existing accounts and identify areas for improvement to meet sales quotas. Identify and capitalize on upselling and cross-selling opportunities across C-suite stakeholders.
Account Planning – Develop and execute account plans aligned with client goals.
Contract Negotiation – Negotiate contracts and close deals to maximize profitability.
Relationship Building – Build and maintain trusted advisor relationships with key accounts and executive sponsors.
Business Reviews – Conduct regular reviews to track progress and ensure ongoing satisfaction. Communicate monthly/quarterly initiative updates to internal and external stakeholders.
Forecasting – Forecast and track key account metrics (quarterly sales results, annual forecasts).
Issue Resolution – Handle challenging client requests and manage escalations effectively.
Collaboration – Work closely with cross-functional teams (sales, marketing, product, engineering) to deliver tailored solutions.
Requirements
7- 10 years of experience in Enterprise Account Management or related roles.
Proven track record in managing client relationships and delivering exceptional
service.
Experience with SaaS or enterprise-based products preferred.
Proven ability in solution/concept selling (CRM, ERP, SaaS, CPaaS solutions).
Functional Skills
Ability to communicate, present, and influence stakeholders at all
organizational levels, including C-suite.
Expertise in CRM software and MS Office (especially Excel).
Ability to manage multiple clients simultaneously with attention to detail.
Willingness to travel as required.
Behavioral Skills & Attitude
Comfortable explaining technology and solutions with a consultative approach.
Self-motivated, results-driven, and able to work independently in a dynamic
environment.
Excellent negotiation skills to close high-value deals and manage complex
contracts.
Strong result orientation with a commitment to achieving and exceeding
targets.
Skills Required
- 7–10 years of experience in enterprise account management or related roles
- Proven track record managing client relationships and delivering exceptional service
- Experience with SaaS or enterprise-based products
- Proven ability in solution or concept selling, including CRM, ERP, SaaS, or CPaaS solutions
- Ability to communicate, present, and influence stakeholders at all organizational levels, including C-suite
- Expertise in CRM software and Microsoft Office, especially Excel
- Ability to manage multiple clients simultaneously with attention to detail
- Willingness to travel as required
- Consultative ability to explain technology and solutions
- Self-motivated, results-driven, and able to work independently
- Excellent negotiation skills for high-value deals and complex contracts
- Commitment to achieving and exceeding targets
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The Company
What We Do
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/Whatsapp and social, at the required scale, whilst training agents with minimal costs.
