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Our goal at JumpCloud is to Make (Remote) Work Happen with One Directory to Rule Them All!
The Role
Manage a multi-million dollar book of business, develop executive relationships, drive renewals, and identify growth opportunities for enterprise SaaS accounts.
Summary Generated by Built In
All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.
About JumpCloud®
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
We are seeking a high-performing Enterprise Account Manager to lead and grow a strategic multi-million dollar book of business composed of North America’s most critical Tier 1 and upper Tier 2 customers. This is a fully remote position within the US, with expected travel to top customers across the region.
You will serve as the executive relationship owner and strategic advisor to a portfolio of high-value direct and partner-led accounts. You’ll drive deep customer engagement, ensure successful renewals, and identify and close upsell and cross-sell opportunities. This is a highly visible role for someone who thrives in a value-based selling environment and has proven success managing enterprise SaaS accounts.
Key Responsibilities
- Strategic Account Ownership
- Own a high-value portfolio (>$10M ARR) of enterprise and upper-mid-market customers in North America.
- Build executive-level relationships with customer stakeholders to position JumpCloud as a strategic partner.
- Lead QBRs, renewal negotiations, and multi-year account planning.
- Identify whitespace and expansion opportunities and execute growth strategies across the portfolio.
- Revenue Retention & Expansion
- Drive consistent execution against key KPIs: Net ARR growth, renewal rates, expansion revenue, and product adoption.
- Accurately forecast pipeline and own commercial negotiations in collaboration with Renewal Specialists.
- Develop territory/account plans aligned to customer business goals and JumpCloud’s roadmap.
- Cross-Functional Leadership
- Collaborate closely with Customer Success Managers (CSMs) to ensure strong adoption and solution value realization.
- Partner with Sales Engineering, Product, and Support teams to drive outcomes for complex or strategic customers.
- Work with the Marketing and Partner teams to build co-selling motions and targeted campaigns.
- Travel & Customer Engagement
- Willingness to travel regularly across North America for onsite executive meetings, strategic workshops, and customer events (~25–40%).
Requirements
- 5+ years of experience in enterprise SaaS account management or customer growth roles.
- Proven track record managing a large book of business ($10M+ ARR) and consistently exceeding growth and retention targets.
- Experience managing both direct and partner-led enterprise accounts.
- Strong command of value-based and solution selling methodologies (e.g., Challenger, MEDDIC, SPIN).
- Executive presence and ability to influence C-level stakeholders and decision makers.
- Highly proficient in CRM and forecasting tools (e.g., Salesforce, Clari).
- Strong organizational skills and a strategic mindset for multi-threaded customer engagement.
- Bachelor's degree required; MBA or technical degree is a plus.
In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role, depending on individual candidate level and experience, is $200,000-250,000, including base salary and any related bonuses or commissions.
In the US, JumpCloud® provides a comprehensive benefits package, with several medical plans to choose from including a high deductible HSA plan with employer contribution, two dental plans, vision insurance, flexible spending account (FSA), employee assistance program (EAP), short- and long-term disability, life insurance and a 401k savings plan with match. We have a flexible paid time off policy.
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Where you’ll be working/Location:
JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
All roles posted in United States locations do require that you be located within one of the 50 U.S. States. Our Headquarters is in the Denver/Boulder, CO area but as a remote company, you are able to work remotely anywhere in the U.S. If you would like to spend time in our offices in the Denver/Boulder area, you are welcome to do that as well.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"
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The Company
What We Do
JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever.
We live by our core values which are:
Build Connections
Think Big
1% Better Every Day
Why Work With Us
We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business
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JumpCloud Offices
Remote Workspace
Employees work remotely.
JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.
Typical time on-site:
None
