Enterprise Account Executive

Join us at Zendesk! Where we’re redefining what’s possible in customer experience through cutting edge AI and technology. Our mission is to power exceptional service for every person on the planet, elevating every interaction into an opportunity for meaningful human connection. Amplified by intelligent, data-driven solutions.

We’re looking for a high-performing Enterprise Account Executive based in Canada with a strong hunter mindset and a proven track record of winning new business in the B2B SaaS space. In this role, you’ll focus on prospecting, opening doors, and closing new enterprise logos while building Zendesk’s footprint across the Canadian market.

This is a revenue-generating role for someone who thrives on creating pipeline, uncovering opportunities, and turning cold/warm outreach into meaningful enterprise relationships. You’ll be responsible for engaging executive stakeholders, navigating complex sales cycles, and bringing Zendesk’s solutions to new customers who can benefit from our platform.

What You'll Be Doing

• Directly drive top-line revenue growth by acquiring new Enterprise customers across Canada.

• Build and execute a hunter-led territory plan to identify, prospect, and penetrate target accounts.

• Create and maintain a healthy pipeline of qualified new business opportunities through outbound prospecting, networking, referrals, and partner alignment.

• Lead complex, consultative sales cycles with multiple stakeholders, including multi-month deals and proof-of-concept stages.

• Establish trusted relationships with C-level and VP-level executives, positioning Zendesk as a strategic partner.

• Deliver compelling, value-based presentations that align Zendesk’s solutions to customer business objectives.

• Collaborate with internal teams to improve prospecting strategy, accelerate deal progression, and maximize win rates.

• Consistently maintain an accurate forecast and exceed quarterly and annual new business targets.

• Stay current on Zendesk products, competitive positioning, and trends shaping the Canadian enterprise SaaS market.

• Leverage data, insights, and territory intelligence to prioritize outreach and uncover whitespace in target accounts.

What You Bring to the Role:

• BA/BS degree or equivalent experience required.

• 8+ years of enterprise sales experience in cloud/software B2B sales, with a strong focus on new logo acquisition.

• A proven history of exceeding quota, with strong consistent performance in 2 of the last 3 years; President’s Club recognition is a plus.

• Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.

• Experience in managing customer relationships with organizations generating revenues $1B billion+.

• A history of successfully selling to VP and C-level executives in Enterprise accounts.

• Outstanding presentation, negotiation, and deal-closing abilities.

• Experience creating and leveraging territory and account plans.

• An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth.

• Demonstrated industry experience, with the ability to navigate industry trends and dynamics and build relationships with key decision-makers and champions.

• Familiarity with key Sales tools such as Salesforce, Outreach, Clari, Seismic and Looker.

• Ability to travel to customer locations. 

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The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.