The Role
Owns retention, growth, commercial relationships, account strategy, customer experience, communications, and contract renewals for large enterprise accounts. Partners with internal functional teams to deliver customer commitments, identify revenue opportunities, lead sales efforts, and develop innovative solutions. Requires strong account management, communication, analytical, organizational, and presentation skills, along with experience in third-party logistics and willingness to travel.
Summary Generated by Built In
Enterprise Account Executive
Location: Reading PA or Dearborn, MI.
Shift: Monday - Friday 8 am - 5 pm
Position Summary:
The Enterprise Account Executive is responsible for building and executing a collaborative, focused, and proactive approach to ensure 100% retention of profitable revenue for our key customers. The 6 areas of focus are improving customer experience, driving thought leadership, creating innovation, ensuring effective communication, owning the commercial relationship, and growing the account(s) where possible.
Key Responsibilities Include:
- Act as the primary voice of the customer
- Build strong senior level customer relationships
- Manage compliance to customer deliverables that support revenue & profit targets
- Create and lead account strategy in partnership with Penske functional teams (including IT, Engineering, Safety, Finance, HR, Loss Prevention, and more)
- Lead a regular review with functional Penske teams to assess what we are doing for the customer, and how we can do more
- Act as consultant for the customer (outside of a sales/operations environment) for ongoing opportunities and improvements
- Develop and monitor predictable communications patterns
- Act as the sales lead for growth opportunities
- Seek innovative solutions that challenge the status quo
- Lead contract renewal efforts with customer and internal stakeholders
- Continually seek areas of potential revenue growth
- Other projects as assigned by the Manager
Qualifications:
- 7 to 10 years of experience leading the entire customer experience for large customer accounts, preferably in a third party logistics selling environment
- Proven account management skills required in order to create, maintain, and enhance customer relationships
- High proficiency demonstrated in the 3 Qs (IQ, EQ, CQ)
- Excellent presentation and verbal/written communication skills
- Highly collaborative and customer focused approach
- Analytical skills (tools, systems, and critical thinking)
- Detail oriented
- Strong organizational skills, time management skills, and the ability to prioritize multiple projects / work streams while meeting tight deadlines
- Strong computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, and Sales CRM
- Bachelor’s degree in Business, Supply Chain Management, or related field; MBA preferred
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the hours necessary to accomplish the job duties, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit.
Penske is an Equal Opportunity Employer.
About Penske Logistics
Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.
Skills Required
- 7 to 10 years of experience leading the entire customer experience for large customer accounts, preferably in third-party logistics selling
- Proven account management skills for creating, maintaining, and enhancing customer relationships
- High proficiency in IQ, EQ, and CQ
- Excellent presentation and verbal and written communication skills
- Highly collaborative and customer-focused approach
- Analytical skills, including tools, systems, and critical thinking
- Detail-oriented approach
- Strong organizational and time management skills, with the ability to prioritize multiple projects and workstreams under tight deadlines
- Strong computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, and Sales CRM
- Bachelor's degree in Business, Supply Chain Management, or a related field
- MBA
- Regular, predictable, full attendance
- Willingness to travel as necessary and work required hours
- Ability to work at the specified location
- Successful completion of employment application, background investigation, and drug screening
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The Company
What We Do
Penske Truck Leasing is a leading global transportation services provider, offering truck leasing, rental, and logistics solutions with a fleet of over 400,000 vehicles. The company provides full-service truck leasing, contract maintenance, and comprehensive logistics solutions through its subsidiary, Penske Logistics. It is also shaping the future of mobility by investing in electric vehicles and advanced fleet safety systems.
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