Standard Template Labs is an early-stage, AI-native startup rebuilding Service and Configuration Management from the ground up. Enterprises have spent years — and enormous budgets — on service management platforms that take forever to stand up, grow more tangled with every add-on, and treat AI as something you bolt on later. We've built the opposite: a system that's AI-native at its core, with graph-based architecture and design people actually want to use. We've raised $49M from top-tier venture funds and high-profile angel investors who've built and led in this industry, and we're out to replace the tools enterprises tolerate with one they'll choose.
About the Role
We're hiring Enterprise Account Executives to land and grow our earliest enterprise customers. This is a hands-on, full-cycle sales role: you'll own everything from first outreach through close, selling our AI-native service management platform to senior IT and service leaders (Heads of IT, Service Ops, CIOs) at large enterprises (10,000+ employees). As one of our founding go-to-market hires, you'll help define what enterprise selling looks like here from day one.
Responsibilities
Own the full new-business sales cycle: prospecting, discovery, technical evaluation, negotiation, and close.
Build pipeline from scratch — open doors and generate opportunity rather than inherit a book.
Run multi-threaded enterprise deals across technical evaluators, economic buyers, and executive sponsors.
Sell the AI-native difference credibly, helping buyers see how STLabs transforms their service operations rather than just replacing a tool.
Partner with the CEO, engineers, and product managers to shape the story, feed the roadmap, and refine our positioning.
Forecast accurately and keep the CRM current.
Qualifications
6–10 years in sales, including 3+ years of full-cycle closing in enterprise B2B SaaS, with a consistent track record of closing new logos.
Proven new-logo hunter — you've built pipeline and closed cold, not only expanded existing accounts.
Experience selling into IT, ITSM, or service management buyers (or adjacent operational/infrastructure software) strongly preferred.
Strong discovery and deal-management instincts; you can navigate procurement and security review without losing momentum.
Comfort working in a fast-paced startup environment with end-to-end ownership.
What We Offer
The opportunity to own critical revenue relationships and shape how we sell as we scale.
A culture that values craftsmanship, autonomy, and technical excellence.
Competitive compensation, equity, and benefits package.
Aggressive accelerators for overachievement.
Work from our Flatiron District, Manhattan office, where you'll be side-by-side with the founding team in a supportive, collaborative setting. Our team works on-site five days a week, growing and building together, and the location is easy to reach with plenty of public transportation options. This role also includes travel to customers and events as the business requires.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
The reasonably estimated yearly compensation for this role is: $130,000 base / $260,000 OTE (inclusive of commission) USD.
Skills Required
- 3-6 years of full-cycle closing experience in enterprise or mid-market B2B SaaS with consistent new-logo closures
- Proven new-logo hunter with experience building pipeline and closing cold
- Experience selling into IT, ITSM, or service management buyers (or adjacent operational/infrastructure software)
- Strong discovery and deal-management instincts; ability to navigate procurement and security reviews
- Comfort working in a fast-paced startup environment with end-to-end ownership
- Ability to forecast accurately and keep CRM current
- Work on-site in Flatiron District, Manhattan five days a week and travel to customers/events as required
Standard Template Labs Compensation & Benefits Highlights
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Healthcare Strength — Public materials indicate full medical, dental, and vision coverage, including mentions of “full health, dental, and vision benefits” and listings on Built In. Core health insurance is consistently presented as part of the standard package.
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Equity Value & Accessibility — Job postings and company profiles highlight equity as a core part of total compensation, with references to a generous options package. Equity is framed as a meaningful component of rewards at this early‑stage startup.
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Leave & Time Off Breadth — Built In describes paid holidays and an unlimited PTO policy. Time‑off flexibility is emphasized as part of the overall offering.
Standard Template Labs Insights
What We Do
We’re on a mission to reinvent IT Service Management from the ground up. In an industry dominated by outdated, bloated tools, we believe it’s time for a clean slate — modern, efficient, and built with the end-user in mind. Our goal is to create software that teams actually want to use — tools that accelerate productivity instead of slowing it down. With deep product expertise, strong backing, and a bold vision, we’re building a next-generation ITSM platform designed for the way companies work today and tomorrow. No legacy baggage. No compromises. Just smart, scalable, high-performance software that redefines what IT service can be.
Why Work With Us
Backed by leading investors, we're leveraging AI, graph-based architecture, and exceptional design to transform how enterprises manage and engage with their technology ecosystems.
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Standard Template Labs Offices
OnSite Workspace
Work from our Midtown Manhattan office alongside the founding team in a focused, collaborative environment. We're in-office five days a week, moving quickly and building together—with easy access to public transportation.
