The Role
Drive revenue growth by selling high-ROI solutions to enterprise customers through pipeline generation, territory management, forecasting, discovery, multi-threading across complex organizations, ROI articulation, renewals and new logo acquisition, and cross-functional collaboration with marketing, pre-sales, and customer success.
Summary Generated by Built In
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
We are seeking a dynamic and results-driven Enterprise Account Director to drive revenue growth by selling high-ROI solutions to enterprise customers. This role requires a balance of strategic account management and new business hunting, ensuring both renewal expansion and net-new logo acquisition. The ideal candidate will excel in consultative selling, multi-threading across complex organizations, and positioning our solutions as critical business drivers.
Key Responsibilities
- Pipeline generation to grow the revenue within existing accounts and generate opportunities with new accounts.
- Ability to manage and grow a territory with accurate and realistic forecasting.
- Partnering with internal stakeholders within the client to deliver clear ROI and build a joint plan to drive additional customer value and Bazaarvoice revenue.
- Conduct in-depth discovery conversations to uncover customer challenges and position solutions that drive measurable impact.
- Working collaboratively internally with teams (marketing, customer success, pre-sales etc.) to align on client and Bazaarvoice goals.
Qualifications & Skills
- 3+ years relative experience in software
- Ability to identify target accounts, appropriate contacts within that account, and formulate strategies to both renew and generate more interest in Bazaarvoice
- Ability to generate, qualify, and execute on renewals and opportunities in order to exceed revenue targets
- Proven ability to articulate a vision that resonates with the customer and demonstrates value
- Experience using two way discovery to uncover customer needs and matches solutions to those needs
- Effectively create and articulates ROI in the negotiation process to bring the upmost value to both the consumer and Bazaarvoice
Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Want to see our culture in action? Explore our global Linkedin Life Page, Life at Bazaarvoice to see the bigger picture, or visit our EMEA Life Page to meet our regional teams and see what life is like in our local offices.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
Please note: Candidates who are successful will be required to undergo a Basic level DBS (Disclosure and Barring Service) background check.
Skills Required
- 3+ years relative experience in software
- Proven consultative selling experience and two-way discovery to uncover customer needs
- Ability to generate, qualify, and execute on renewals and new opportunities to exceed revenue targets
- Ability to identify target accounts, multi-thread contacts, and formulate account strategies
- Territory management with accurate and realistic forecasting
- Ability to create and articulate ROI during negotiations to demonstrate customer and company value
- Experience partnering and collaborating with internal teams (marketing, customer success, pre-sales)
- Successful candidates will be required to undergo a Basic level DBS background check
Bazaarvoice Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bazaarvoice and has not been reviewed or approved by Bazaarvoice.
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Leave & Time Off Breadth — Time off is considered flexible, with unlimited PTO and paid volunteer time available alongside a hybrid/flexible-remote setup. Paid sabbaticals after a tenure milestone are highlighted as part of the package.
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Parental & Family Support — Paid parental leave for primary caregivers is consistently presented as a strong component of the offering. Family medical leave options are also documented.
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Wellbeing & Lifestyle Benefits — Mental health support via a dedicated platform, recognition programs, ERGs, and a companywide volunteering tradition are emphasized. Company events and regular all-hands reinforce a wellbeing and community focus.
Bazaarvoice Insights
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The Company
What We Do
Each month in the Bazaarvoice Network, more than a billion consumers create, view, and share authentic user-generated content including reviews, questions and answers, and social photos across more than 11,500 global brand and retailer websites. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions help brands and retailers reach in-market shoppers, personalize their experiences, and give them the confidence to buy.
