Enrollments Specialist

As an Enrollments Specialist, you’ll be assisting customers with the clearinghouse and insurance company enrollments. This includes collecting all necessary information, working with customers to ensure understanding, completing required forms, obtaining signatures, and consistently follow-up with customers, clearinghouses, and insurance companies. You will be the point of contact for any customer with enrollment needs.

• Ownership of transaction requests (cases and payers) from beginning to end.
• Walking customers through expectations and processes needed for approval of connections.
• Working with customers to collect information and complete specific enrollment agreements.
• Following up customer and vendors to ensure all docs are properly completed and processed.
• Solving issues that arise during the process.
• Making sure that customers get all the information on the status of their enrollments.
• Assisting customers with troubleshooting and procedure questions.
• Phone Queue for inbound and outbound calls will be required.

• Proven dedication to delivering excellent customer service.
• Exemplary troubleshooting and problem-solving skills – knowing where and from whom to find answers.
• Strong quality and attention to detail skills.
• Works well with other team members and collaborates to request assistance.
• Ability to work positively under pressure while researching and answering questions quickly and accurately, assisting.
• escalated customers to ensure their issues are addressed and resolved.
• Ability to stay organized – meeting deadlines, tracking contacts, following up with customers and ensuring timely response to customer correspondence.
• Ability to work in an environment with incomplete clarity and be able to leverage other employees and tools to solve issues.
• Ability to identify systemic issues and make recommendations for future improvements.
• Approachability and patience for all coworkers and customers.
• Ability to work independently.
• Billing or Insurance company related work is preferred.
• Experience working with immense attention to detail.
• 2+ years in customer service – not exclusive to call centers.

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. 

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

We get to know our customers - and their patients - and look at the world through their lens.

Healthcare is too complex. We aim to simplify it for everyone.

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

We are diverse, humble, and collaborative. We put the team first and win together.

Life is short and joy is underrated. We take time to have fun and celebrate success.

To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

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