We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Enrollment Lead serves as the centralized point of contact for all enrollment-related matters within the Aetna Employer Portal operational support team. This role provides Level 2 support for escalated enrollment issues, leads internal training and operational readiness, oversees migration from legacy enrollment tools, and drives continuous process improvement. The Enrollment Lead collaborates closely with Sales, Eligibility Consultants, and cross-functional teams to ensure seamless billing operations and exceptional customer experience. This position is critical in supporting the transition to new platform capabilities and in fostering a culture of innovation and accountability.
** Position may sit anywhere in the United States
Responsibilities
Lead day-to-day execution of enrollment feature development and operational support within the Aetna Employer Portal.
Partner with business stakeholders to document current vs. future state enrollment processes and capabilities.
Manage user acceptance testing (UAT) to validate enrollment features against design specifications.
Oversee access and registration processes for new and existing users, including migration from legacy tools (e.g., ESW, EZEnroll, EZLink, ABAT, BenefitFocus).
Provide troubleshooting and support for internal and external users related to enrollment and billing.
Monitor and report on enrollment performance metrics; identify and implement process improvement opportunities.
Support the development and execution of communication and training materials for Sales and Account teams.
Collaborate with tool owners to coordinate decommissioning activities and ensure readiness for portal launch phases.
Champion a customer-centric approach, ensuring enrollment solutions are intuitive and aligned with user needs.
Foster a culture of continuous improvement and operational excellence.
Required Qualifications
5+ years of experience in healthcare operations, enrollment management, or digital platform support.
Proven track record in managing cross-functional initiatives and driving operational improvements.
Strong understanding of enrollment systems, user provisioning, and portal-based workflows.
Experience with UAT coordination and feature validation.
Excellent communication and stakeholder engagement skills.
Proficiency in reporting and performance metric analysis.
Preferred Qualifications
Experience with Aetna Employer Portal or similar enterprise healthcare platforms.
Familiarity with legacy systems such as MEA, ESW, EZLink, ABAT, and EZenroll.
Background in sales operations or account management support.
Exposure to digital transformation initiatives and agile development environments.
Education
Bachelor’s degree preferred / specialized training / relevant professional qualifications.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$54,300.00 - $159,120.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 5+ years of experience in healthcare operations, enrollment management, or digital platform support
- Proven track record managing cross-functional initiatives and driving operational improvements
- Strong understanding of enrollment systems, user provisioning, and portal-based workflows
- Experience with user acceptance testing (UAT) coordination and feature validation
- Excellent communication and stakeholder engagement skills
- Proficiency in reporting and performance metric analysis
- Experience with Aetna Employer Portal or similar enterprise healthcare platforms
- Familiarity with legacy systems such as MEA, ESW, EZLink, ABAT, and EZenroll
- Background in sales operations or account management support
- Exposure to digital transformation initiatives and agile development environments
- Bachelor's degree or specialized training / relevant professional qualifications
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
