Enrollment Application Coordinator

Job Description Summary

Reporting to the Director, Enrollment Support Services, the Enrollment Application Coordinator assists admissions counselors, and assistant directors of admissions with the admissions application and enrollment processes. This position maintains databases, and troubleshoots missing data and technical issues including, but not limited to, Colleague and Salesforce.

Job Description

Enrollment Application Coordinator:
1. Process admissions applications (on-campus, online and education centers) including entry of raw data, based on system or submission necessities. Review applications for accuracy and enter punctuation, capitalization, spelling, and school name corrections as needed.
a. Utilize reporting to process and review daily applications.
b. Track and compile incoming admissions requirements including monitoring and processing.
c. Assign, update and run decision letters within Colleague and/or Salesforce as needed.
d. Determine when admission files are complete and ready for enrollment and final acceptance to transition to the enrollment or advising process.
2. Personally assist with the processing of prospective students by working with admissions counselors, and assistant directors of admissions to help guide student files to completion.
3. Coordinate and generate provisional and formal acceptance letters.
4. Matriculate and term activate applicants into the appropriate career/program/plan (CPP).
5. Link, route and evaluate the receipt of transcripts within the university software for both current and incoming students.
6. Maintain and monitor personal and other Admissions email accounts as assigned.
7. Utilize the online National Student Clearinghouse as assigned.
8. Verify applicant education history in conjunction with other student service offices to prevent misuse of Federal Financial Aid.
9. Cross train and assist with other online admission application processes and maintenance.
10. Participate and assist with on campus registration and admission events as assigned or as necessary.
11. Sustain and develop relationships throughout the campus to stay up to date on academic programs, policies and changes in coordination with Director, Enrollment Support Services.
12. Assist on an as needed basis with support and aid of the call center via phone or chat correspondence.
13. Participate in cross-functional and student services committees as delegated/nominated.
14. This position is a remote position that is expected to work during the University’s published hours from 8am – 5pm with one hour off for lunch.

As part of a high performing team Enrollment Application Coordinators must:
• Possess key attributes of integrity, flexibility, initiative, and confidence.
• Identify and share opportunities to improve university processes and the student experience

Maintain outstanding attention to detail through accuracy and follow-up to manage procedures of student record keeping efficiently; on excel spreadsheets and in student databases
• Operate in a positive manner as part of a team and show a willingness to grow and learn by being open to change, innovative ideas, and constructive feedback

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
• Excellent customer service, computer, and organizational skills
• Clear and persuasive communication skills (written and verbal)
• Ability to multi-task
• Precise attention to detail
• Experience with data entry and correction in a fast-paced environment.
• Experience with admissions tracking software or other similar software a plus
• Experience with college admissions, marketing, or public relations a plus

EDUCATIONAL REQUIREMENTS / QUALIFICATIONS:
• High School diploma required.
• Associate or bachelor’s degree from a regionally accredited college or university preferred.

ENVIRONMENT:
The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.
While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, handle various type of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

NOTICE:
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success.

Why Work at Saint Leo?

What it’s Like to Work Here: Ask our employees and the one word they’d use to describe working at Saint Leo University is “Community.” Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world. Thank you for your interest in joining the Saint Leo PRIDE!

We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time).

• FREE Tuition - Employee, Spouse, and Dependents*
• Tuition Exchange Opportunity - Dependent of Employees*
• Generous Paid Leave - Sick, Vacation, and Holidays
• Comprehensive Group Health Plan (Medical, Dental, and Vision)
• Group Medical Plan includes Teledoc, Surgery Plus, Wellness Incentive Program and more!
• 100% Employer-Funded Health Reimbursement Account
• 100% Employer-Paid Short Term Disability Insurance
• 100% Employer-Funded Employee Assistance Program (healthcare and dependent options)
• Employer-provided life insurance
• Discounted On-Campus Dining Meal Plans
• Nationwide Pet Insurance
• Flexible Spending Accounts
• 403b Retirement Plan
• Wellness Center

*Eligibility based on meeting required service period