Position: Enquiry Moderator
Role Objective
To manage and coordinate incoming enquiries from multiple sources and ensure timely forwarding to the concerned departments, maintaining proper tracking and follow-ups for smooth lead handling.
Key Responsibilities
Monitor enquiries received from: Website, Email and Online B2B Platforms
Respond to basic customer messages professionally.
Forward enquiries to the relevant department (Sales / Technical / Accounts / Dispatch, etc.).
Maintain enquiry logs in CRM with complete details.
Follow up internally to ensure enquiry is attended and closed.
Ensure no lead is missed, delayed, or wrongly routed.
Prepare daily/weekly enquiry summary reports.
Requirements
Required Skills
Strong communication.
Good coordination and follow-up skills.
Knowledge of MS Excel / Google Sheets is mandatory.
Ability to multitask
Basic understanding of B2B and B2C lead generation
Qualification & Experience
- Graduate (any stream).
- 1–2 years’ experience preferred.
- Experience in customer support/tele-calling/lead management is an advantage.
Skills Required
- Graduate in any stream
- Strong communication skills
- Good coordination and follow-up skills
- Knowledge of Microsoft Excel or Google Sheets
- Ability to multitask
- Basic understanding of B2B and B2C lead generation
- 1-2 years of experience
- Experience in customer support, tele-calling, or lead management
What We Do
Chemtex Speciality Limited is an Indian manufacturer of specialty chemicals and provider of application-based solutions, established in 1970. It develops a broad portfolio serving water treatment, oilfields and refineries, cleaning and disinfection, energy, and other industrial applications. The company also offers customized manufacturing and private labeling services, emphasizing sustainability and tailor-made solutions for customers across diverse sectors and international markets.
