At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you a team player with excellent communication skills? Do you enjoy working in a fast-paced, dynamic environment? Are you available to join our team starting in October 2026? If so, keep reading!
We’re looking for full-time Customer Service Agents (40 hours per week) to join our Support team in Tirana, Albania.
What you’ll be doingCommunicate with customers, restaurant partners, and riders via chat and phone, using Wolt’s tone of voice while adapting your communication style to each situation and audience.
Help ensure deliveries run smoothly and efficiently, contributing to a great overall experience for everyone involved.
Support the continued development of our Support function by working closely with the Customer Support team and other teams across Wolt to improve processes and ways of working.
- Excellent English (C1) and Albanian skills, both written and spoken.
- Strong communication skills, with an empathetic and customer-focused approach, as well as a strong team-player mindset.
- You’re a quick learner, comfortable multitasking, and able to thrive in a fast-paced and constantly evolving environment.
- You’re available to work shifts, including mornings, evenings, weekends, and public holidays, as our Support team operates seven days a week.
- You’re based in Tirana.
- A fast-growing and dynamic environment where you’ll work alongside a young, international team and have the opportunity to learn and develop every day.
- Exposure to modern tools and technology, giving you hands-on experience with some of the latest applications, software, and ways of working.
- Opportunities to grow within a global company, with exposure to different teams, projects, and potential career paths as the business continues to expand.
- Supportive leadership and a collaborative culture, where you’ll receive guidance from your managers while being encouraged to take ownership and contribute your ideas.
Ready to Apply?
We’d love to meet you!
Simply apply online.
Join us and be part of a team that’s shaping the future of support at Wolt!
Please note: We’d love to hear your authentic voice. Using Google or ChatGPT in your responses is not permitted.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .
Skills Required
- Excellent English proficiency at C1 level, written and spoken
- Fluent Albanian, written and spoken
- Strong communication skills
- Empathetic and customer-focused approach
- Strong team-player mindset
- Ability to learn quickly and multitask
- Ability to work in a fast-paced, changing environment
- Availability for morning, evening, weekend, and public-holiday shifts
- Based in Tirana, Albania
Wolt Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolt and has not been reviewed or approved by Wolt.
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Equity Value & Accessibility — Corporate postings highlight equity as part of the compensation package, offering ownership potential alongside salary and benefits. Mentions of stock in certain locations indicate accessible participation beyond base pay.
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Leave & Time Off Breadth — Job materials describe generous vacation allowances and strong time‑off policies in several markets. A global parental‑leave policy with top‑ups beyond statutory levels is also cited.
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Wellbeing & Lifestyle Benefits — Materials describe wellness support such as an Employee Assistance Program, fitness or sports perks, and product credits or discounts. Country‑specific allowances and perk platforms add practical lifestyle value in some locations.
Wolt Insights
What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
