Technical Support Engineer

WHAT YOU WILL BE DOING

• Customer Communication
• Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions.
• Drive Customer Satisfaction through timely & quality communication.
• Troubleshooting Skills 
• Troubleshooting of customer reported incidents and system alerts.
• Identify, debug and troubleshoot break fix issues and take it to a resolution.
• Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.
• Respond and resolve issues within agreed service levels.
• Collaboration & Knowledge Sharing
• Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures.
• Domain
• Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings.
• KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity

WHAT YOU BRING

• Minimum 3 years’ experience in implementing various IGA solutions
• Strong Domain knowledge in Identity and Access Management (IAM)
• Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
• Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
• Database: Extensive experience in database operations & SQL
• Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
• Basic knowledge of operating systems such as Linux, Unix & windows
• Prior experience integrating with any SSO providers
• Experience working with global Customers and strong customer focus
• Excellent written and verbal communication skills
• Keywords: Cloud, Java, Scripting, Linux, SQL