As a family-owned and operated company, we feel a special obligation to the employees who comprise our Taco family. We are committed to offering employees access to the tools necessary to live long and productive lives. We strive to instill in all of our employees:
- A positive mental attitude that helps us to be a leader in the industry
- A commitment to building strong relationships, both inside and outside the organization
- A desire to learn, grow, and contribute to moving our strategy forward
- A need to create and to innovate
Employment Type: Regular Full-Time
Shift: 1st Shift
Work Status: On-site
Position Summary:
The Engineering Sales Representative HF (Hydroflo) is responsible for customer-facing activities related to the order acquisition process including proposal development, specification and scope review, pricing analysis, and coordination with both internal and external stakeholders. They support the sales team and their customers, who are domestic and/or multi-national corporations that purchase pumps and parts. The customers include but are not limited to agricultural, industrial and water resource companies that are both private and government owned.
Measures of success:
- Specification review and quotation generation
- Increased bookings and improved customer service
- Improved processing time converting quotes to orders
Responsibilities:
Responsibilities include but are not limited to:
- Establish and maintain close working relationships with Sales, Operations, and other functional stakeholders to promote the best interests of the company.
- Prepare on-time, high quality proposals based on specifications, market level pricing, factory costs, and sales strategy.
- Assist in developing proposals for more complex engineered products.
- Coordinate and manage sub-supplier requests, replacement parts and components, labor estimates and quotations related to aftermarket requests.
- Review all customer-inquiry related documents while addressing all relevant technical and commercial requirements.
- Demonstrate a fundamental understanding of pump applications and types, a clear understanding of pump affinity laws and how these relate to pumps and systems.
- Lead all coordination efforts on applicable proposals while ensuring close collaboration and communication with all applicable stakeholders.
- Manage and monitor the proposal throughout the entire bid cycle including updating and maintaining customer relationship management (CRM) system (Salesforce), while ensuring proposal hit rate is optimized.
- Send a complete, clean proposal packet to Engineering in order to create submittal packet.
- Creates work order and production instructions within an Order Transfer File for applicable business units for when a purchase order is awarded to the company.
- Collaborates with other departments to keep customers updated regarding order status.
- Provides customer service for any issues related to shipment discrepancies, quality, etc.
- Coordinates technical support for installation, set-up, operational maintenance, troubleshooting and warranty returns.
- Assigns case numbers in Salesforce to assist with management of technical issues and maintains communication with customer during this process.
- Follow all current procedures and policies related to the order acquisition process
- Performs other duties as assigned.
Qualifications
Required:
- Bachelor’s Degree in Engineering or related field; significant applicable experience may be accepted in lieu of degree
- 4+ years of experience in manufacturing or sales within vertical pump industry
- Experience working with technical drawings and specifications a plus
- Strong PC skills and experience with Microsoft Office (Word, Excel, PowerPoint)
- Problem solving mindset with mechanical aptitude
- Excellent customer service skills
- Excellent communication skills both written and verbal.
- Strong leadership and organizational skills.
- Prior experience working in a team setting that values communication, participation and involvement of others
- Occasional travel to conferences, other company locations, trade shows or customer sites
Work Environment
This position works primarily in an office environment using computers and technology. Verbal and auditory capability are required. Occasional exposure in production plant where large equipment and noise are prevalent. Safety gear is required in these areas.
This position reports into the site every day.
This position has no direct reports.
Benefits
With nearly 1,000 people working at Taco worldwide, each with their own story, you will discover a sense of community and diverse, intelligent colleagues who help us innovate, create and explore.
Taco employees benefit from a company that:
- Provides competitive salaries and benefits
- Offers tuition reimbursement, career development, and on-site training programs in our learning center
- Believes in sharing profits with its employees
- Is mindful about family, health and well-being
- Fosters conditions that allow people and communities to reach their full potential
- Embraces and celebrates diversity
#TacoComfortSolutions
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What We Do
Taco Comfort Solutions is a third generation, family-owned American manufacturer of high quality, high-efficiency heating, cooling, plumbing, and irrigation products. #Taco100years Headquartered in Cranston, RI, Taco is global in scope with manufacturing facilities in Rhode Island, Massachusetts, Arkansas, Ontario, Vietnam, and Italy. Its skilled employees produce precision pumps, valves and controls, air-dirt separators. heat exchangers, tanks, domestic hot water recirculation systems, and web-based building management controls. Since its founding, Taco has been dedicated to the success of its people and its customers, bringing products to market that save energy, enhance system longevity, and provide a superior level of safety and comfort to building occupants. With nearly 100 years in the HVAC industry, Taco’s knowledge and engineering expertise is passed along to professionals through the company’s expansive factory training and online learning programs. That same depth of experience is applied every day at hundreds of job sites across the country, making Taco one of the most trusted names in controlling the flow of water. Website: www.TacoComfort.com
