Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.
Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space.
We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team of around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.
Engineering Operations / Metrics Support Analyst
Experience Level: Internship to 1-2 Years | Function: Engineering Operations & Productivity
Role Overview
This is an exciting time to join Sphera as we scale our product and technology organization, strengthen our operating model, and advance engineering productivity and AI-enabled delivery.
The Engineering Operations / Metrics Support Analyst will support the Engineering Operations & Productivity team by helping collect, validate, organize, and report on engineering delivery, productivity, and AI adoption data. This is an entry-level role ideal for someone analytical, detail-oriented, and interested in learning how technology organizations operate at scale.
The role will help maintain dashboards, improve data quality, support operational reporting, and provide analytical support for leadership visibility across Product and Technology.
Key Responsibilities
- Collect, organize, and validate engineering delivery metrics from tools such as Azure DevOps, Jira, GitHub, Power BI, Jellyfish, LinearB, or similar platforms.
- Support recurring dashboards, reports, and executive-ready summaries for Engineering Operations leadership.
- Track basic delivery and productivity indicators such as cycle time, lead time, blocked work, backlog health, defect trends, release indicators, and AI tool adoption.
- Review data for completeness, consistency, and accuracy; identify gaps, anomalies, or missing information.
- Support cleanup of tool data, including owners, states, dates, priorities, tags, parent-child links, and release information.
- Help maintain AI adoption scorecards, including access, active usage, training completion, and usage trends.
- Prepare clean tables, charts, trackers, and summaries for leadership reviews.
- Maintain action item trackers, decision logs, risk logs, and operational follow-ups.
- Support Engineering Operations documentation, SharePoint pages, templates, process guides, and playbooks.
- Assist with ad hoc analysis to help identify trends, outliers, risks, and improvement opportunities.
Required Qualifications
- Internship experience or 1-2 years of experience in operations, analytics, business analysis, project coordination, engineering support, or a related field.
- Strong attention to detail and comfort working with data.
- Proficiency with Microsoft Excel or Google Sheets.
- Ability to organize information clearly and identify inconsistencies.
- Strong written and verbal communication skills.
- Ability to follow up with stakeholders and track open items to closure.
- Interest in software delivery, engineering operations, technology, metrics, or AI-enabled productivity.
- Organized, curious, reliable, and willing to learn new tools quickly.
Preferred Qualifications
- Exposure to Azure DevOps, Jira, GitHub, Power BI, Tableau, SharePoint, Confluence, or similar tools.
- Basic understanding of software delivery or technology operations.
- Experience creating dashboards, reports, trackers, or summaries.
- Interest in AI tools, engineering productivity, delivery metrics, or process improvement.
- Basic SQL, Power Query, or data visualization experience is a plus but not required.
Ideal Candidate Profile
The ideal candidate is early in their career and enjoys working with data, organizing information, finding patterns, and turning messy inputs into clear reports and useful insights. They do not need to be a software engineer, but they should be comfortable learning technical tools, asking thoughtful questions, and supporting a fast-moving Engineering Operations function.
Sphera is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
Skills Required
- Internship experience or 1-2 years in operations, analytics, business analysis, project coordination, engineering support, or related field
- Strong attention to detail and comfort working with data
- Proficiency with Microsoft Excel or Google Sheets
- Ability to organize information clearly and identify inconsistencies
- Strong written and verbal communication skills
- Ability to follow up with stakeholders and track open items to closure
- Interest in software delivery, engineering operations, technology, metrics, or AI-enabled productivity
- Organized, curious, reliable, and willing to learn new tools quickly
- Exposure to Azure DevOps, Jira, GitHub, Power BI, Tableau, SharePoint, Confluence, or similar tools
- Basic understanding of software delivery or technology operations
- Experience creating dashboards, reports, trackers, or summaries
- Interest in AI tools, engineering productivity, delivery metrics, or process improvement
- Basic SQL, Power Query, or data visualization experience
Sphera Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sphera and has not been reviewed or approved by Sphera.
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Strong & Reliable Incentives — Sales on‑target earnings can be competitive for certain roles, with healthy ranges and high OTE potential for Solution/Account Executives. Feedback suggests on‑plan earnings compare well against many B2B software peers.
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Healthcare Strength — Medical, dental and vision coverage are characterized as good, with low deductibles and a significant employer share of premiums. Feedback suggests core health insurance quality is a relative strength.
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Retirement Support — A 401(k) with employer match is consistently referenced, with a clear structure that enables a meaningful company contribution when employees contribute. Feedback suggests retirement offerings are straightforward and valued.
Sphera Insights
What We Do
Sphera is the leading provider of integrated sustainability and operational risk management software, data and consulting services focusing on Environment, Health, Safety & Sustainability (EHS&S), Process Safety, Product Stewardship and Supply Chain Transparency. For more than 30 years, we have served 8,500 customers and a million-plus users in 100 countries to help companies keep their people safe, their products sustainable and their operations productive. We help enterprises build sustainable businesses while keeping people and the planet safe. Our solutions provide critical visibility and alignment across safety, risk, and supply chains -- empowering organizations to create lasting, sustainable impact. Our Mission: To create a safer, more sustainable and productive world by advancing operational excellence. Sphera's many internal initiatives, such as its annual Mentoring Program, running for its sixth year in 2025, supports staff in feeling and achieving their best. The goal of the Mentoring Program is to help participants achieve career development, personal growth, and create opportunities to partner with others from across the organization.
Why Work With Us
At Sphera we are solving some of the most important challenges facing the world today. Our staff, some of the world’s leading safety and sustainability experts, are meeting this challenge. Sphera is a hybrid company, with Chicago team attending SpheraIn days. We are always looking for talented people who want to make a difference.
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