Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
You will join our talented Paris product team, focusing on supporting our engineers in building the latest in AI and automation capabilities to help our customers deliver exceptional support at scale for our Workflows pod.
To be successful in this role, you will manage a senior team of talented engineers to deliver on an ambitious roadmap, lean in on technical design and implementation, scale the team by attracting and hiring talented engineers as well as coaching future engineering leaders, and obsess about making the teams and their processes scale efficiently. This is a very collaborative role where you will partner closely with product managers, analysts, designers, and engineering managers in Paris, San Francisco and Santiago.
What will you be doing?
Grow your teams by coaching engineers and by attracting and hiring top talent
Partner cross-functionally with Product and Design to innovate and execute product initiatives across the company
Bring your engineering expertise to the team, working with them to transform ideas into features, and improve the automation experience for thousands of customers
Obsess about the architectural design, implementation, and quality of the work your teams produce
Contribute to engineering-wide initiatives as a member of Front’s engineering management team
What skills and experience do you need?
Effectively recruited, mentored, and retained top talent
3+ years of industry experience leading teams that build highly available, large-scale software systems
Strong track record of running teams that deliver projects of significant complexity and high levels of ambiguity
A strong product mindset and the ability to thrive in a dynamic, fast-paced, collaborative, low-ego and high-growth environment; you work well with all kinds of personalities and with teams across multiple geographies
Clear, structured thinking and excellent communication skills
Knowledgeable about modern web technologies and excited to learn new ones
Experience at a fast-growing B2B SaaS company
Passion and curiosity regarding AI technologies
Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.
What we offer
Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Fully covered private health insurance
Paid parental leave
Generous paid time off
Flexibility to work from home Mondays and Fridays (unless posted as a full-remote role)
Mental health support with Workplace Options
Family planning support with Maven
75 Euro per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Winter Break - Our offices are closed from Christmas to New Year's Day!
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
Skills Required
- Effectively recruited, mentored, and retained top talent
- 3+ years of industry experience leading teams
- Strong track record of delivering complex projects
- Clear, structured thinking and excellent communication skills
- Knowledgeable about modern web technologies and excited to learn
- Experience at a fast-growing B2B SaaS company
- Passion regarding AI technologies
What We Do
We are a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.
Why Work With Us
Being a Fronteer is something special. The company was founded on the idea that people could be happier at work. Over the years, our company has grown and expanded globally in Paris, Dublin and Santiago. However, our core mission still persists and is the foundation of our values and our culture.
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