Role Summary
The Engineering Manager owns end-to-end delivery of Photon’s managed services engagement, focused on vulnerability remediation, AO Comms execution, and AI-enabled modernization. This role ensures SLA-driven outcomes, smooth integration with client SDLC processes, and continuous productivity improvement through automation and AI.
Key Responsibilities
- Own service delivery from intake through remediation, validation, and closure.
- Run operational cadence including intake windows, sprint planning, and SLA reviews.
- Manage stakeholder communication, escalations, and dependency resolution.
- Ensure compliance with SDLC, release, and change governance.
- Lead team ramp-up, knowledge transfer, and capacity planning.
- Drive adoption of automation and AI accelerators to reduce cost and risk.
Required Qualifications
- 8–12+ years of engineering experience with 3–5+ years in delivery or people management.
- Strong background in managed services, remediation, or production engineering.
- Experience operating in regulated or security-sensitive environments.
Preferred Qualifications
- Financial services or payments domain experience.
- Experience implementing AI or automation in delivery operations.
Success Metrics / KPIs
- SLA adherence and predictable throughput.
- Reduction in backlog and aging vulnerabilities.
- Stakeholder satisfaction and engagement continuity.
Compensation, Benefits and Duration
Minimum Compensation: USD 48,000
Maximum Compensation: USD 168,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is available for independent contractors
No applications will be considered if received more than 120 days after the date of this post
Skills Required
- 8-12+ years of engineering experience with 3-5+ years in delivery or people management.
- Strong background in managed services, remediation, or production engineering.
- Experience operating in regulated or security-sensitive environments.
- Financial services or payments domain experience.
- Experience implementing AI or automation in delivery operations.
What We Do
Photon.com has emerged as one of the world’s largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. Please visit www.photon.com to learn more about us, how we work, and our customer case studies. Digital Transformation Starts Here.
