About HighLevel:
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our people
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts
About the Role
Responsibilities
Architect for massive scale: Own the high-level architecture and scaling decisions for core Phone platform components, including CPaaS abstractions, provider adapters, and shared messaging/voice APIs that support billions of monthly events.
Own Phone Billing end to end: usage metering, rating, reserve/commit lifecycle, idempotency, reconciliation, and audit trails for the Phone and WhatsApp channels - with zero tolerance for double-charging or lost usage
Lead the evolution of Trust & Compliance systems into a configuration-driven, rules-based platform that adapts to new regulatory and carrier requirements without invasive engineering change
Work hands-on with technologies like NestJS, Firestore, MongoDB, PostgreSQL, Redis, Queuing Systems, Data Warehousing Systems and Service Mesh-based microservices
Drive high-concurrency innovation: Lead the design and execution of cross-cutting initiatives to improve reliability, latency, and throughput across time-sensitive APIs and workflows serving millions of businesses.
Drive observability and resilience by evolving our monitoring, alerting (Prometheus/Grafana), and incident response strategies - including the financial invariants that must be alerted on, not just the technical ones
Leverage LLMs and AI tools to write, refactor, test, and debug code efficiently - while implementing guardrails to reduce hallucination and boost reliability
Partner with product, infra, security, finance and legal teams to ensure data integrity, access control, and compliance across phone services
Develop EM I leaders and senior engineers, build leadership pipeline, succession planning and raise the hiring bar
Participate in design reviews, deep dives, and on-call rotations to support a high-bar culture of accountability and operational excellence
Requirements
9+ years of backend engineering experience with 2+ years of leadership, with a proven track record of designing fault-tolerant systems that operate at a scale of billions of hits or events.
Deep expertise in distributed systems, event-driven architectures, and asynchronous job processing
Demonstrated experience building systems where correctness is non-negotiable - metering, ledgers, billing, payments, or comparable transactional domains - with a working grasp of idempotency, exactly-once semantics, and reconciliation
Proven experience optimizing availability, performance, and reliability in real-world systems under load
Strong experience with relational and NoSQL data models (especially with complex transactional data)
Experience designing policy- or rules-driven systems that evolve with external requirements rather than hard-coding them
Familiarity with monitoring, SLOs, and root-cause analysis in production environments
Familiarity with hallucination mitigation strategies (e.g., code constraints, test scaffolding, embeddings, context injection)
Excellent communication and cross-functional collaboration skills, including with Finance, Legal and external partners
A pragmatic, hands-on leader who balances long-term vision with iterative execution
Preferred Experience
Experience with usage-based billing or metering engines in a high-volume product, specifically managing millions of transactional events per hour.
Exposure to telecom trust and compliance regimes - 10DLC, toll-free verification, TCPA/TSR, DLT, carrier filtering or number portability
Experience building provider-agnostic integration layers across multiple third-party vendors
Experience working with AI Tools, Communication APIs (Twilio, Plivo etc)
Contributions to open-source tools, internal platforms, or engineering blogs
EEO Statement:
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Skills Required
- 9+ years of backend engineering experience
- 2+ years of engineering leadership experience
- Experience designing fault-tolerant systems operating at billions of hits or events
- Deep expertise in distributed systems, event-driven architectures, and asynchronous job processing
- Experience building transactional systems involving metering, ledgers, billing, payments, or comparable domains
- Working knowledge of idempotency, exactly-once semantics, and reconciliation
- Experience optimizing availability, performance, and reliability under load
- Strong experience with relational and NoSQL data models
- Experience designing policy-driven or rules-driven systems
- Familiarity with monitoring, SLOs, and root-cause analysis in production environments
- Familiarity with hallucination mitigation strategies for AI-assisted development
- Excellent communication and cross-functional collaboration skills
- Pragmatic, hands-on leadership balancing long-term vision with iterative execution
- Experience with usage-based billing or metering engines
- Experience with telecom trust and compliance regimes, such as 10DLC, toll-free verification, TCPA/TSR, DLT, carrier filtering, or number portability
- Experience building provider-agnostic integration layers across third-party vendors
- Experience with AI tools and communication APIs such as Twilio or Plivo
- Contributions to open-source tools, internal platforms, or engineering blogs
HighLevel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HighLevel and has not been reviewed or approved by HighLevel.
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Healthcare Strength — Employer materials highlight employer-paid medical and vision for employees, with mental health support and short‑term disability included. Feedback suggests health coverage is a relative bright spot that can raise overall satisfaction even when base pay is not top‑tier.
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Leave & Time Off Breadth — Flexible PTO, paid family leave, and paid holidays are emphasized alongside a remote‑first setup. Feedback suggests this time‑off approach supports work–life balance and is frequently cited as part of the value proposition.
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Retirement Support — A company‑matched 401(k) is presented as part of the core package. Feedback suggests retirement support contributes meaningful long‑term value and helps offset tradeoffs in cash compensation.
HighLevel Insights
What We Do
https://www.gohighlevel.com/quick-links One white-labeled marketing app to rule them all. HighLevel is everything your business needs to succeed! Capture leads using our landing pages, surveys, forms, calendars, inbound phone system & more! Automatically message leads via voicemail, forced calls, SMS, emails, FB Messenger & more! Use our built in tools to collect payments, schedule appointments, and track analytics
