Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact On Our Mission
As the Engineering Manager for our Scheduling team, you work closely with our Product, Engineering and Design team to enable practices to help patients find them and book care with them directly on their website and through non-Zocdoc Marketplace marketing channels. Your leadership of this product engineering team will result in us shipping quickly with the right amount of investment in infrastructure, bettering our product and improving the lives of millions of patients. Your dedication to building a culture of transparency, inclusion, and support will help ensure that our engineering is always evolving and growing. Your ability to combine technical capabilities, digging into details to unblock teams and steer through complex engineering tradeoffs, with business knowledge and context is crucial for the success of Zocdoc.
You’ll Enjoy This Role If You Are…
- Passionate about software engineering and product development and building scalable, technical solutions
- Passionate about building software that serves the needs of our customers and our customers’ patients
- Willing and eager to learn, including hands-on development to guide and set an example for your team
- A leader who enjoys inspiring, supporting, and influencing their teams to do their best work with a focus on accountability, velocity, and continuous improvement
- A strong collaborator with excellent communication skills who enjoys being the bridge between engineering, product, and internal stakeholders
- A believer that diverse and inclusive teams and cultures are non-negotiable
Your Day To Day Is…
- Leading, managing, and growing a team of full-stack software engineers to deliver highly reliable, performant software solutions
- Partnering with product to build out a clear technical and product strategy and roadmap
- Working across the organization on Engineering Culture, helping to build career ladders, steering cross-team events, and helping build an inclusive technology workforce
- Mentoring and coaching a team of engineers to maintain a high quality of work, while delivering new features with high velocity
- Making sure we are building out the platform’s capabilities with attention to security, scale, performance, and uptime
You’ll Be Successful In This Role If You Have…
- 6+ years of experience in software development, preferably at a company whose product or service is mainly driven by software
- 2+ years of experience as an engineering manager or team lead, ideally having managed 5+ direct reports previously while maintaining some amount of individual contribution
- Experience working with microservice architectures and AWS / cloud environment
- AWS, React JS/frontend development, C# / backend development
- Some educational background in computer science fundamentals, A deep knowledge of software development methodologies
- Experience working across the stack - both frontend and backend
- Experience working on consumer-facing products, Shipped multiple product features to external customers, either as an IC or Manager
- Passion for understanding the use cases of your customers and a focus on collaboration
- Solid communication skills with the ability to influence key stakeholders and build consensus with engineers at all levels
- The mentality of an entrepreneur/owner and a strong bias to action
- Humility. You believe in treating all people with dignity and respect, regardless of title or tenure, and you approach tough conversations with empathy
Benefits:
- An incredible team of smart and supportive people
- A competitive compensation package, including attractive medical insurance
- Amazing perks – think catered lunch every day, Ping Pong, etc.
- Daycare/creche facility for kids
- The chance to create a better healthcare experience for millions of patients!
- Corporate wellness programs with Headspace
- Cellphone and wifi reimbursement
- Competitive parental leave
- Sabbatical leave (over 5 years)
- Annual sponsored health check-ups
- Zocdoc is certified as a Great Place to Work 2022-2024
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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What the Team is Saying
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What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use Zocdoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration, agility, and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex, slow-moving industry, and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
