Engineering Manager I

Job Description

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We're searching for a North Macedonia-based Engineering Manager I to join our engineering team, so that we can deliver robust, business-critical technical solutions that align with our objectives. The Engineering Manager I will lead and coordinate a multidisciplinary engineering team, reporting to the Engineering Director, to build scalable, reliable, and continuously improved technical platforms that support safer healthcare for all.

How You'll Spend Your Time

• Coordinate daily engineering team activities by setting clear performance metrics and supervising operational workflows to ensure efficiency, while analysing operational and technical data to track output against targets and recommend process improvements

• Diagnose and resolve complex technical challenges across multiple engineering domains by applying analytical troubleshooting techniques, identifying root causes, and systematically addressing performance bottlenecks or system failures to sustain reliability

• Drive timely delivery of engineering solutions by planning, prioritising, and tracking project progress, while fostering technical reliability through automated testing, CI/CD pipelines, and robust code quality standards

• Facilitate collaboration between engineering, product, and non-technical stakeholders to align technical execution with strategic business objectives, translating complex engineering concepts into actionable business recommendations

• Implement and maintain comprehensive monitoring, alerting, and logging systems to ensure visibility into performance and operational health, building optimised dashboards that present real-time system metrics to key stakeholders

• Coach and mentor team members by sharing technical expertise and informal leadership, enabling career progression and fostering an inclusive team culture that values resourcefulness, adaptability, and continuous feedback

What Kind of Things We're Most Interested in You Having

• 2+ years' experience managing an engineering team (typically 6–12 engineers), with accountability for team performance, delivery, and day-to-day resourcing, plus budget input rather than independent budget ownership

• Strong hands-on software-engineering background (full SDLC, modern frameworks, cloud platforms) with a Bachelor's degree in Computer Science, Engineering, or equivalent practical experience; leadership or cloud certifications are a plus but not required

• Exposure to operating in a regulated environment (healthcare, financial services, or similarly regulated industry), with a working understanding of security, governance, risk, and compliance considerations; experience of service ownership, including incident response, is beneficial

• Demonstrated experience managing cross-disciplinary engineering teams, setting clear operational metrics, and ensuring consistent delivery of high-quality, scalable technical solutions

• Proven ability to diagnose and resolve complex technical issues across software, infrastructure, and data environments, utilising advanced debugging and analytical skills

• Hands-on experience with automated delivery pipelines (CI/CD), infrastructure as code, and continuous integration practices to optimise deployment frequency and team productivity, along with a track record of implementing robust observability and monitoring systems

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.

As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to [email protected].

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.