At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
At Klaviyo, the ARIA (Applications, Resources, Intelligence, and Automations) team builds and maintains the internal technology foundation that powers Klaviyo's operations and product innovation. We are looking for an Engineering Manager to lead a high-impact team across four key domains: IT Platform Engineering, AI Engineering, Internal Applications, and Automations and Integrations. In this role, you will set technical direction, drive engineering excellence, and foster a culture of collaboration and continuous improvement while partnering closely with senior stakeholders to deliver outcomes aligned with Klaviyo's business priorities.
You will report into the Director of AI and App Engineering and ….
How you’ll make a difference:
- Lead and grow engineering teams: Lead, develop, and retain engineers across IT Platform Engineering, AI Engineering, Internal Applications, and Automations and Integrations, ensuring each team has the support, structure, and direction to do their best work.
- Drive team performance and delivery: Set clear goals and OKRs, establish healthy team rhythms, and create an environment where engineers are focused, unblocked, and delivering high-quality outcomes consistently.
- Partner with cross-functional stakeholders: Work closely with Security, Risk and Trust, Product Engineering, and Business Operations to understand needs, prioritize effectively, and align technical investments to company goals.
- Set technical direction and engineering standards: Define and communicate a clear technical vision across your teams, promoting best practices in reliability, security, scalability, and code quality.
- Champion AI and automation adoption: Drive the adoption of AI-powered tools and automation to improve internal tooling, developer productivity, and operational efficiency across Klaviyo.
- Mentor and develop engineers: Provide meaningful coaching and feedback, conduct regular 1:1s, and create clear paths for career growth and advancement within your teams.
- Build and sustain a world-class team: Collaborate with recruiting, HRBP, and other engineering managers to attract, hire, and retain top engineering talent across all four domains.
- Represent your teams with clarity: Communicate progress, blockers, and strategy clearly in cross-functional forums and with senior leadership, ensuring visibility and alignment across the organization.
- Define and evolve the technical roadmap: Translate business priorities into a clear, executable technical vision and roadmap spanning all four engineering domains.
- Foster a culture of engineering excellence: Establish team processes for incident management, code review, and continuous improvement that raise the bar and enable your teams to ship reliable, scalable systems.
Who you are:
- 5+ years of engineering experience, with 2+ years in an engineering management or technical leadership role at a high-growth technology company.
- Proven track record of building and leading high-performing engineering teams across diverse technical domains in a fast-paced environment.
- Strong technical foundation with the ability to engage credibly on AI/ML systems, internal applications, platform engineering, and integrations and automations.
- Experience partnering with cross-functional stakeholders to define requirements, prioritize work, and deliver measurable outcomes aligned with business goals.
- Demonstrated ability to set technical strategy and drive engineering excellence across multiple teams or domains simultaneously.
- Strong communication skills with the ability to clearly articulate technical concepts to non-technical audiences and influence without authority.
- Experience with or strong interest in AI/ML technologies and their practical application to enterprise systems, internal tooling, and operational workflows.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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What We Do
Klaviyo (NYSE: KVYO) is the B2C CRM. Powered by its built-in data platform and AI, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps over 183,000 brands like Mattel, Glossier, Daily Harvest, and Liquid Death deliver 1:1 experiences at scale, improve efficiency, and drive revenue.
Why Work With Us
We refer to our employees as ‘Klaviyos’, and we make up a diverse community united around shared values: We’re curious, collaborative, driven, innovative, fun, and fully ourselves at work. No matter which team you join, your work won’t just impact Klaviyo. It’ll help empower our customers and enable creators across the globe to own their destinies.
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