We are Route
Buying stuff online can get messy once you hit that “order” button. Managing dozens carrier tracking links, dealing with lost or damaged packages, and resolving issues with customer support can feel like a wild goose chase. That’s why we created the Route — to make the post-purchase experience for consumers like you, and the brands you love, as seamless as possible.
Route is on a mission to connect the world’s commerce. Through our network of millions of Route App users and thousands of merchants, we’re making it easier than ever for consumers to track, insure, and discover their favorite products in one place — which connects the world’s best direct-to-consumer brands to happy, repeat customers.
Since Route launched in 2018, we’ve been on a journey to build innovative products that empower our customers, all while fostering a people-first, values-driven company culture. We’re looking for talented people across the ecommerce space to join us on the next steps of this adventure.
Don’t just take our word for it! Discover what life at Route has to offer.
The team
The Route Engineering team develops next-generation technologies that change how millions of consumers have a delightful post-purchase experience. Route Engineers have backgrounds in distributed systems design and development, large-scale data storage and processing systems, UI design, mobile, and much more — but what unites this talented team is a passion for the Route mission to connect the world's commerce through our suite of innovative products.
The opportunity
Our thriving business demands scalable systems to support thousands of merchants. This role offers the chance to lead a team focused on our core backend services and beyond.
You will contribute to some of the most important products we have at Route. Reporting to the head of engineering, you have a highly visible role with a lot of impact. We look to our Engineering Leaders to bring fresh ideas, be excited to take on new problems across the stack, and embrace the startup culture where we must be comfortable being uncomfortable at times. We aspire to hire the best people with a broad set of technical skills, representing a globally diverse audience, and bringing a diversity of ideas, perspectives, and cultures.
What you’ll do
- Collaborate between Engineers and Product teams to make sure there is streamlined communication.
- Manage project priorities, deadlines, and deliverables
- Mentor team members on engineering best practices, design, and coding standards
- Embody a culture of innovation, transparency, and radical candor
- Ensure the technical success of the most important products at Route while setting the technical strategy for the team.
- Pioneer the integration of AI tooling to enhance team capabilities.
- Develop intelligent strategies to mitigate cloud expenditures.
What we’re looking for
- 7+ years of relevant work experience including 3 years of management experience
- Strong familiarity with AI engineering (ie. Spec-Driven development, RAG, MCP)
- Experience architecting and developing large scale systems
- Current hands on experience with one or more general purpose languages, e.g. Go, Java, Python, Javascript, Kotlin
- Interest and ability to learn other languages as needed
- Experience with Go, JS
- Experience budgeting and monitoring AWS Infrastructure
- BS/BA degree in Computer Science, similar technical field preferred
Equal opportunity for all
Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Total Rewards
We know our team works best when everyone feels happy, healthy, and supported. We offer to pay 95% - 100% of your health insurance premiums for you and your family, remote or hybrid work arrangements, unlimited PTO, 401k matching, formalized growth opportunities, learning & development, DEI programs & events, and so much more.
Pay Transparency
Salary for this role:
National: $176,000 - $186,000
New York: $176,000 - $200,000
California: $176,000 - $240,000
The cash compensation above includes base salary, and is not reflective of potential commission for employees in eligible roles, or annual bonus targets under Route’s bonus plan for eligible roles. In addition to cash compensation, all Route employees are eligible to participate in Routes equity incentive plan to receive stock options per the terms of the agreement. Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their career level, skills, experience, specific geographic location qualifications and other job-related reasons.
Top Skills
What We Do
Route gives consumers the power to track all their orders in one place from any merchant.
With a Route integration, a consumer is able to carbon neutralize their package with green tracking and green package protection. If any issues arise, users can resolve an order issues within a few taps with resolve.
Additionally, Route partners with merchants to turn tracking into a brand-building opportunity, providing a full suite of ecommerce tools that easily integrates into their site, and allows merchants to optimize how their brand is discovered by shoppers worldwide.
Learn more at www.route.com
Why Work With Us
We are a diverse group of talented trailblazers & passionate disruptors. We are the builders, the influencers, the trendsetters. We never settle for the status quo & are actively looking to make a huge dent in the world. We show up in big ways - for our customers, our merchants, our community & most definitely, for each other.
Gallery
