Engineering Lead - Customer Engagement Team (m/f/d)

Team:

The Customer Engagement Team at Raisin is a dynamic cross-functional unit shaping the design and experience of our core customer touchpoints across markets. As a key contributor in this team, you'll take ownership of foundational domains such as our Customer Portal Dashboard on both web and mobile, ensuring consistent, engaging, and scalable user experiences. You'll also help drive the evolution of our Email Service and champion the delivery of high-impact Transactional Emails that keep our users informed and engaged throughout their journey.

Beyond technical excellence, you'll play a central role in people development — mentoring peers, fostering a collaborative engineering culture, and supporting individual growth. We value team health as much as platform quality, and your leadership will be instrumental in both. If you're passionate about building seamless cross-platform experiences and empowering those around you, the Customer Engagement Team at Raisin offers the ideal space for impactful leadership.

Your Responsibilities

• You are responsible for the full E2E delivery cycle: from requirements analysis, effort estimation, through design, implementation, QA, and delivery.
• You nurture an inspiring environment with open communication and a culture of trust.
• You proactively resolve impediments and mitigate risks for your team.
• In case you need to escalate delivery and team risks, you do this in a timely fashion, with a well-articulated solution/mitigation plan.
• You collaborate closely with your team’s Product Manager and Tech Lead.
• You facilitate the team’s work on strategy and planning for the delivery.
• Together with the Product Manager, you drive the OKR process for your team: communication of objectives, KR definition, team commitment, and pairing OKRs with individual target agreements for your engineers.
• You recruit, hire, and onboard engineers into the team.
• You develop both your engineers’ soft- and technical skill-sets according to the company’s goals and needs.
• You craft agreements and individual development plans with every team member, aligned to the team's goals.
• You uncover training opportunities as well as provide coaching for your team.
• You recognize high performance and reward accomplishments.
• You establish and keep strong performance standards for your direct reports

Your Profile

• You have a university degree in Computer Science, Engineering, Information Systems or related fields or equivalent practical experience.
• You bring at least 1 year of leadership/people management experience.
• You have strong hands-on experience (min. 5 years) as Frontend Engineer. Familiarity with Python, React Native, or PHP is considered a strong plus. 
• You have a proven track record of using AI tools to increase productivity, with hands-on proficiency in AI coding agents like Cursor to streamline development and code generation.
• You have proven experience working with UX/UI principles, collaborating closely with designers, and translating user-centered designs into high-quality web/mobile implementations.
• You know how to manage software projects to a successful delivery in collaborative fashion.
• You have up-to-date, in-depth knowledge of the software development lifecycle in a frontend-technology landscape.
• You are comfortable with open code and architecture discussions.
• Fluency in English; German-language skills are a plus but not mandatory.

Join our mission, join our team – and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

As part of our team, you will benefit from:

• Employee Development Budget of €2,000 and four full training days per year.
• Flexible working hours, home office and 30 vacation days.
• A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month. 
• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
• Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
• You are moving from another country or city to join us? We may support your relocation.