THE FAENA CULTURE
The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.
JOB OVERVIEW
Provide clerical/secretarial and administrative support for the Chief Engineer and Complex Engineering Director, including dictation, typing, computer input, filing, tracing, answering telephones (for entire office as required), printing reports, payroll, maintaining manager files and departmental records/logs. Will accept, log and distribute maintenance request calls.
DUTIES AND RESPONSIBILITIES
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended and resident relations at all times
- Resolve guest and resident complaints, ensuring guest and resident satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Access all functions of computer.
- Set up work station with necessary supplies and resource materials.
- Read the log book daily, and record all pertinent information in the log book.
- Check employee attendance and document tardiness and absenteeism.
- Complete supply requisitions and submit to Chief Engineer; stock and maintain par levels of necessary supplies.
- Maintain accurate monthly budgets and assist in preparing annual budget.
- Handle lost and found items and claims for lost items.
- Open office and prioritize assignments and tasks for the shift.
- Answer telephone.
- Record messages.
- Make telephone calls to specified individuals as requested by the Director of Engineering and Chef Engineer.
- Greet all individuals arriving at engineering department and assist with their needs.
- Document and maintain appointment calendar for Chief Engineer and Director of Engineering.
- Maintain accurate trace files and communicate daily traces to Chief Engineer.
- Establish and maintain filing procedures.
- Maintain a rolodex of all contractors and vendors.
- Retrieve and distribute departmental mail.
- Process requests for overnight mail and other delivery/messenger services.
- Prepare and send faxes; receive and distribute faxes to appropriate personnel.
- Make photocopies.
- Type correspondence, memos and reports.
- Attend designated meetings, take minutes, transcribe and distribute.
- Document all guest and resident requests/complaints and communicate such to respective personnel for proper handling. Follow up on guest and resident satisfaction.
- Maintain a current manual on all departmental forms and form letters with instructions.
- Maintain all necessary reference books and manuals as required.
- Coordinate service repairs for office equipment ensuring minimal costs.
- Obtains purchase order bids for each item required.
- Accept all in-house maintenance requests.
- Prepare work orders for maintenance repairs and distribute to Chief Engineering for prioritization. Monitor completion of work orders submitted.
- Maintain guest and resident room preventive maintenance program.
- Maintain public area preventive maintenance.
- Coordinates status of all rooms with Housekeeping and Front Desk.
- Maintain confidentiality and security of specified Faena information, correspondence, reports and files.
- Prepare daily/weekly departmental payroll records and submit to Chief Engineer.
- Maintain preventive maintenance records.
- Maintain and update database.
- Maintain accurate Condo Unit Records.
- Ability to work a varied schedule that may include early morning, evening, night, and weekend shifts
PHYSICAL ABILITIES
- Exert physical effort in transporting a minimum of 50 pounds.
- Endure various physical movements throughout the work areas.
- Remain in stationary position for 8hours or throughout work shift.
- Satisfactorily communicate with guest and residents, management and co-workers to their understanding.
- Ability to see and respond dangerous to situations.
- Requires mobility. Sense of smell, taste, touch, and sound. Eye/hand coordination and manual dexterity.
- Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality.
- Some of the work will occur in different locations of the hotel
Skills Required
- Ability to work early morning, evening, night, and weekend shifts as needed
- Ability to transport a minimum of 50 pounds
- Ability to remain stationary for eight hours or throughout the work shift
- Ability to communicate effectively with guests, residents, management, and coworkers
- Ability to respond to dangerous situations and tolerate varying workplace conditions
- Mobility, manual dexterity, and eye-hand coordination
What We Do
Faena is a luxury hospitality and lifestyle group that creates culturally rooted destinations and holistic environments. Its portfolio brings together hotels and residences with art and cultural spaces, dining, wellness, cuisine, and performance. Through distinctive design and immersive experiences, Faena develops destinations intended to foster community and enrich the cities they inhabit, serving as gathering places connected to local culture and creative life.
