Job Description
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
PayPal is the faster, safer way to pay and get paid online, via mobile devices and in store. The service allows people to send money without sharing financial information, with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing. With more than 184 million active accounts in 200 plus markets and 26 currencies around the world, PayPal enables global commerce. More information about the company can be found at www.paypal.com. As an engineer on the Credit Production Engineering (CPE) team, you will help support and troubleshoot the applications which allow our customers to apply for and use our various Credit products. The CPE team uses a follow-the-sun model, with support from both North America and India. This role includes triaging and leading issues on PayPal live site to resolution in coordination with product development teams, the PayPal Command Center, and Site Operations teams. Additionally, you will identify exposures and mitigation plans ranging from making customers whole to helping teams determine the root causes of failed customer interactions. Finally, you'll facilitate corrective actions through product and process enhancements to mitigate or eliminate future issues and give our customers the best experience possible.
- Triage and troubleshoot issues for PayPal Credit products and applications on the live site.
- Second-level support for live site production issues. Provide initial triage and response to unknown issues/incidents, and identifying additional experts as needed to engage.
- When needed, develop and implement immediate stop-gap fixes for processes and tools engaging Product Development team resources to develop long term solutions.
- Work with Site Operation and command center teams to address sites issues.
- Weekend and after-hours support, on a rotating schedule, is required.
Basic Job Qualifications
- Bachelor's degree or higher in Computer Science, Engineering or related field.
- 1+ years experience as a site reliability engineer (SRE) or supporting applications in a 24x7 production environment is a plus.
- Experience with setting up alerts and monitoring from consuming application logs and metrics.
- Experience with the UNIX environment, commands, and shell scripting.
- Experience with relational database management systems and writing simple SQL statements.
- Good understanding of networking concepts (TCP, DNS, HTTP, SSL/TLS, certificates, etc.).
Other Potential Job Qualifications
- Strong production support experience.
- Experience in alerting and monitoring tools, including Splunk, PagerDuty, DataDog, etc.
- Production incident management experience, such as active troubleshooting, classifying issues, leading post-incident meetings, and creating and implementing corrective actions.
- Familiarity with DevOps concepts and best practices.
- Knowledge of Java and Spring.
- Experience with RESTful web services and SOA concepts.
- Experience with Git source control and effective branching and release management practices.
- Knowledge of public cloud infrastructure and their APIs.
- Have a proven career of continuous learning and motivation for self-improvement.
Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
Click Here to learn more about our culture and community.
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
As part of PayPal's commitment to employees' health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
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