Job Description JP Morgan Chase is a leading financial services firm with a history spanning over 200 years. Join our team to build your career in a culture that values innovation, creativity and excellence.
Our Global Technology Infrastructure group is a team rewarded with innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.
Description :

• Primary point of contact to support incident, problem, change management, risk, vendor and client relationship, internal and external communications, service delivery, lifecycle management and service evolution.
• Site Reliability Engineering and Infrastructure Development.
• Support administrative functions required to deliver infrastructure inclusive of planning, tracking, ordering, reporting, and consumption.
• Execute the day to day duties of their function and to define and drive MIS requirements to support and improve the business processes.
• Act as primary customer interface for day to day issues and queries.
• Understand infrastructure components and how they are tracked and managed in various systems.
• Plan, track and manage the proper use of technology infrastructure to optimize delivery and cost.
• Advocates for customer base when faced with Infrastructure or Business Critical issues.
• Accountable for incident, problem, change management, risk, vendor and client relationship, internal and external communications, service delivery, lifecycle management and service evolution.
• Responsible for coaching and mentoring less experienced team members.
• Be part of the rotational support coverage as needed.

Qualifications:

• BS/BA degree or equivalent experience.
• Prior experience in both Systems Engineering and Software Development.
• Advanced knowledge in at least one of the infrastructure disciplines and functions:
• Internals of distributed Operating System (Windows 2008, 2012, 2016, 2019).
• Windows Clustering.
• Good knowledge on SAN storage.
• Experience in system and software security and entitlements (Windows, Kerberos, WindowsAD).
• Experience in SCCM (System Center Configuration Manager), SCOM (System Center Operations Manager).
• Experience in Symantec End Point Protection (SEP).
• Experience in server hardware.
• Modern compute technologies (e.g., virtualization, cloud).
• Modern compute technologies (e.g., virtualization tech stack like Power VM, ESX, cloud).
• Experience in large scale software development in one or more of the programming languages (PowerShell and Perl).
• Familiar with Agile development process (Devops, Ansible, JIRA, Jules) and automated testing.
• Experience working across large infrastructure environments and distributed across multiple data centers.
• Experience in end-to-end systems automation and orchestration.
• Experience in Systems and Application monitoring systems and instrumentation.
• Proficient in multiple business disciplines/functions.
• Develops a mindset for risk and control compliance to departmental and companywide standards.
• Prior experience in Resiliency and Business Continuity Planning.
• Executes within a client centric environment when working with teams and contributors.

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.