Principal Site Reliability Engineer (SRE), Software Development

| Seattle, WA | Remote
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LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC,  Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

About this Role:

This is an exciting opportunity to join LivePerson as a Principal Site Reliability Engineer (SRE) with a primary focus on software development. You’ll help build the discipline as part of a new SRE organization. We’re looking for passionate engineers to empower product developers to build and optimize running services in the cloud (AWS, Azure, or Google Cloud). We need senior individual contributors that have strong experience around monitoring, deployments, and automation. The right candidate will also have a history of automating operations for distributed systems, databases, and/or networks and a proven track record moving them to the cloud. Come be a part of the team that will promote a culture of operational excellence and provide insights across the company based on SLOs, error budgets, and metrics. You will report directly to the Director of SRE.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You can build partnerships that move our business forward

You build code that is simple, understandable, and clean  

You see feedback or failure as motivation to learn and to grow 

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

In this role you will:

  • Ensure high uptime and reliability of the LivePerson offerings 24x7.
  • Design, integrate, and drive adoption of a cohesive ecosystem of tools for observability and deployments for online service owners to run world class online services.
  • Track and reduce toil (manual, repetitive work) through automation as well as define and track SLOs (i.e. operational goals).
  • Partner closely with leaders across LivePerson to drive a culture of operational excellence by providing data driven insights as well as design, write, and deliver solutions for all developers to utilize.
  • Think beyond current models and look for repeatable site reliability automation patterns that can be productized as part of Live Person’s offerings to its customers.

Your qualifications are: 

  • You have over 10 years of combined experience in software development and service (or systems) engineering plus a strong history using Site Reliability or equivalent practices and models. Networking and database experience preferred.
  • You have strong software development skills and can work cross-functionally with senior SDEs as peers. Java and Python experience preferred.
  • You have 6+ years of experience running services in public cloud platforms such as AWS, Azure, or Google Cloud; experience preferred migrating from running bare metal to public cloud.
  • Expert level knowledge of CI/CD tooling, monitoring, feature flag management, experimentation, and a proven track record delivering solutions in one or more of these areas.
  • You have experience mentoring and driving adoptions of these technologies across engineering organizations while leading by example.
  • Bachelor’s degree or equivalent practical experience.

#LI-HR1

#LIREMOTE

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You’ll have great benefits, flexible time off, plus snacks and drinks to keep your mind fresh and stomach full. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
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What are LivePerson Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications
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