This role can be performed remotely anywhere within the United States and Canada.

FullStory’s mission is to improve user experiences everywhere online. That starts with ensuring that the FullStory product itself is reflective of the quality we want to drive on the internet: seamless, stable, and bug-free. Our challenges on this front are somewhat unique: not only do we think about the quality of the FullStory web application and APIs, but also our web and mobile experience capture technologies, which run on millions of end-user devices around the world.

We’re looking for a hands-on technical leader to champion, extend, and grow our test automation practice. As manager, you will work both with the team’s QA automation engineers and also the broader engineering organization to develop standardized approaches and practices. You’ll mentor the engineers on the team and collaborate with them to find the best technical approaches to our test automation challenges. Our ultimate goal is to gain leverage from economies of scale while also addressing the unique needs of each domain the product team works in.

We use many established technologies like Selenium Webdriver, Appium, Jest, Cypress, BrowserStack and Jasmine, and are also open minded to new ideas.

Day to day, you’ll:

• Mentor and lead our Test Engineering practice, working closely with engineers embedded in teams across the organization
• Define and document organizational testing methodologies and best practices (e.g., unit, integration, functional, regression, smoke)
• Inspect for testing inefficiencies and define test suite service level agreement (SLA) and roadmap for improvement
• Ensure and maintain adherence to best practices and testing policies

We’re looking for someone who:

• Has 8+ years of experience in software testing, enterprise application implementation and testing, browser UI automation, quality assurance and/or similar
• Has experience as a manager or technical leader/architect
• Has experience improving developer velocity, code, quality, and health (e.g., compilers, automated releases, code design and testing, test automation frameworks)
• Has experience creating test methodologies, writing test plans, creating test cases, and/or debugging

It would be amazing if:

• You love testing enterprise applications, mobile applications, and/or networking systems
• You’re an engineer at heart and passionate about software development
• You delight in working with web and mobile applications

You might want to know what our stack looks like - here’s a glimpse: 

• GCP-based; heavy use of Cloud Datastore, BigQuery, Bigtable
• Kubernetes (GKE), terraform, helm
• Services written in Go; gRPC for APIs; prometheus for monitoring
• React and Typescript on the frontend
• Java, ObjC, and Rust for our mobile stack
• Python and Jupyter for Data Science
• Monorepo for our code: we’re one big happy (in-sync!) family
• CircleCI-based continuous integration and team-based service ownership allow us to deploy software dozens of times per week

About FullStory

Founded in 2014 on the belief that everyone benefits from a more perfect digital experience, FullStory helps businesses understand, measure, and improve their digital experience across sites and apps. At the core of FullStory’s platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. With FullStory, product, engineering, and UX teams can align around the customer, break down internal information silos, and achieve company objectives together—faster. The end result? A digital experience customers love.

FullStory is backed by world-class investors and has 250+ employees around the world, with offices in Atlanta and London. We are proud to have been named to Forbes’ List of America’s Top Startup Employers, Wealthfront’s Career Launching Companies List, and LinkedIn’s Top US Startups List. Our company, in three words:

• Empathy - Making a habit of empathy is a powerful way to maintain moderation and stay open to important information that doesn't originate inside your own head.
• Clarity - Few problems can survive their thorough description. By the time you can explain a problem in excruciating detail, especially to someone else, you know how to solve it.
• Bionics - "Study what humans do and figure out how to scale it." A dedication to building bionic systems ensures we maximally empower our users while minimizing our own unnecessary toil.

Benefits

• Have a life. FullStorians enjoy autonomy and flexibility. From a remote-first work environment to untracked paid time off, we don’t believe in micromanaging your time. After all, smart, driven people are their own best bosses.
• Stay healthy. For our US-based FullStorians, we cover 99% of your premiums and 75% of your dependents’—same goes for dental and vision coverage. 
• Save for retirement. For our US-based FullStorians, we offer a 401k retirement plan through Vanguard and match employee contributions 2:1 up to $7200 USD per calendar year.
• Paid parental leave. We want FullStorians to have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.
• Keep learning. FullStory provides professional development opportunities through online courses and internal training programs. 

FullStory is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If you love technology but aren’t sure if you’d fit in, please apply anyway. When you apply, you will have the opportunity to share your pronouns, gender, ethnicity, and veteran status with FullStory to help us identify areas for improvement in our hiring and recruitment process. Completion of these questions is entirely voluntary. Any information you choose to share with us will be kept confidential and will not impact the hiring decision in any way.