Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

Brightspeed has an exciting opportunity for Element Management Systems Engineers (EMS) in Network Operations to join our growing team! As EMS Engineer, you will report directly to the Director, Network Operations. You will be part of a team responsible for supporting network systems for Brightspeeds Broadband - DSL, PON, Brightspeed's Fiber, Ethernet, Transport, and IP networks that provide the provisioning, surveillance, and maintenance capability for our large telecommunications network. You will have an extensive experience and a high degree of technical and process competencies while providing support to Brightspeed's network services. Principle work includes identifying ways to improve Network Reliability and Customer Satisfaction. Perform systems administration, identify automation opportunities and work with automation developers. In addition, you will be required to have a strong background and understanding of telecommunications NOC support systems and processes. You will work with your peers in IT and Engineering along with strategic vendor partners and foster an environment of continuous improvement.

As Element Management Systems (EMS) Engineer, your duties will include:

• Troubleshoot and resolve complex issues
• Successfully implement network systems maintenance requests
• Provide high-level technical & engineering feedback for network systems in configurations, troubleshooting, and service restoration
• Work with network vendor providers troubleshooting and administering network EMS’s
• Monitor and analyze performance across networks systems and underlying automation deployments
• Configuration between Network Elements, OSS systems to support provisioning (manual/autoflow) troubleshooting for Field and NOC’s, planning and capacity
• Code/Patch release
• Assists in the planning, testing and assembly of software assets and documentation
• Collaborate with Infrastructure Engineers, Application Development, Users and Management to coordinate changes
• Develop and oversee technical methods, procedures, and assist with complex solution design feedback
• Develop & document process flows
• Contribute to advancing current knowledge base for network device troubleshooting, design, and support documentation
• Provide ideas and improvements for automated systems towards improving network operations efficiencies
• Properly document network issue resolution and identification through operational ticketing systems
• Maintain network monitoring applications, equipment and utilities as needed
• Act as liaison between customer facing teams, network operations centers, vendor support teams, and peer networks as needed
• Support the network with on call 7 x 24 x 365 for planned and unplanned network support operation

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree plus 5+ years' related experience or equivalent combination of education and experience
• Experience with Element Management Systems
• Advanced understanding in Scripting, TL1, SNMP, GRPC related to network architecture and support
• Experience with isolation of telecom systems outages causes and service restorations
• Experience in provide recommendations for system automation or improved monitoring
• Advanced customer service, organizational interaction, and teamwork skills
• Proven knowledge base in scripting applications related to network architecture and support
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong communication (oral and written), customer service, organizational and multi-tasking skills
• Skilled Programmer in PERL, UNIX-Shell, XML, SQL, MYSQL

BONUS POINTS FOR:

• Previous experience in supporting Element Management Systems (EMS)
• Master’s Degree in Telecommunications
• Telecom/Cable/Internet Service Provider industry experience
• Systems Certification
• Additional programing languages

#LI-SS1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We meet you where you are...wherever you are, by providing sensible remote and hybrid work arrangements. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

Please be advised that Brightspeed (Connect Holding LLC) requires its employees to be fully vaccinated against COVID-19, subject to the Company’s legal obligations including potentially accommodating an employee’s sincerely held religious beliefs or medical condition.