About ITS:
Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.
Job Summary:
The Analyst, Technical Alignment plays an integral part in supporting our Technology Alignment Department. As our Analyst, Technical Alignment, you are responsible for providing proactive services and support to our clients across the Greater Kansas City, MO area. More specifically, you’ll be tasked with ensuring all client technologies are functioning properly, while reducing the need for reactive support. This role reports to our Technology Alignment Team Lead, and works closely with various departments to ensure optimal operations.
Responsibilities
- Adhere to our established Technology Alignment processes, procedures, and policies
- Assist with client onboarding and offboarding procedures
- Provide proactive IT support to clients, ensuring all physical and digital networks are operating smoothly without any interruptions
- Monitor and remedy client infrastructure issues and alerts in a timely manner
- Perform regular onsite proactive services that will reduce the need for reactive support
- Perform regular checks for maintenance installation to ensure all systems are running smoothly
- Document system reviews, recommendations, internal processes, and procedures
- Escalate client issues to the Technology Alignment Team Lead if need be
- Provide additional IT support to other departments as required
- Participate in after-hours on call and/or on call escalation rotations as assigned
- Other assignments as instructed by the Technology Alignment Team Lead
- Attend regular internal/external meetings
- All other duties and responsibilities as assigned by the Technology Alignment Team Lead
Top Skills
What We Do
With 30 years of experience as a trusted managed services provider, we're your dedicated partner in navigating the complex world of technology, so you can focus on growing your business. Our customer-centric approach ensures your success, providing tailored support services that empower your business to thrive. From strategic guidance to comprehensive managed IT support, cybersecurity to cloud services, we're here to propel your growth while delivering innovative solutions that make a lasting impact.
Technology changes constantly, but our commitment to you never does.
