Engineer, TechSupport
Job Profile Summary:
The role is responsible for ensuring the smooth running and stability of various systems across the business spanning front and back offices. This will include monitoring critical systems, anticipating and resolving issues as they arise and thinking of ways of reducing common problems. The TechSupport team is an initial point of contact for troubleshooting all IT-related issues remotely and in person. Excellent written and verbal communication skills are paramount, with 3-5 years of experience in a technical role required.
Core Responsibilities:
- Provide first and second-level technical support for end-user issues related to hardware, software, and local network.
- Troubleshoot problems with desktop computing equipment, Windows operating systems, Microsoft Office Suite, and finance and market-data applications.
- Manage hardware and software installations, configurations, and updates via SCCM, Intune, iGel and JAMF.
- Efficiently respond to help desk tickets and inquiries via Slack, email, phone, or in-person/remotely.
- Document technical issues and resolutions using Confluence, JIRA and Service Now.
- Conduct user account management, including setups, changes, and password resets within Active Directory.
- Collaborate with remote third line teams to solve complex issues and support IT infrastructure.
- Train end-users and junior engineers on technologies and self-service troubleshooting practices.
- Conduct new hire orientations, as well as collecting and managing leaver assets.
- Maintain up-to-date inventory of IT assets and maintain in office storage facility.
- Enforce security protocols and contribute to the implementation of IT security measures.
Skills & Qualifications:
- College degree or equivalent experience in a related field.
- Proficient in Windows desktop environments: server environments and PowerShell scripting a plus.
- Knowledge of network troubleshooting, virtualization technologies, and endpoint security.
- Familiar with cloud services like Microsoft Azure, Office 365 and Citrix.
- Proficiency in MFA and MDM management.
- Certifications such as CompTIA A+, Network+, or MCP are beneficial.
- Exceptional communication skills and the ability to educate junior engineers.
- Capable of working on multiple projects simultaneously with minimal supervision.
- Experience with white glove service for C-Level staff and VIP’s
- Previous experience in financial services is a plus
Soft Skills:
- Strong leadership and mentoring capabilities.
- Excellent multitasking and time management.
- Proactive and self-directed work ethic.
- Adaptability and commitment to quality.
Additional Information:
- This role reports to the TechSupport Manager based in Boston.
- Occasional opportunities to visit remote offices; no regular travel required.
- This is an in-office position
Work-Life Balance and Benefits at Man
Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equality of opportunity. At Man Group we believe that a diverse workforce is a critical factor in the success of our business, and this is embedded in our culture and values. We run a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and encourage diversity and inclusion across our firm and industry. https://www.man.com/diversity. Man Group is also a Signatory of the Women in Finance Charter.
Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme.
We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.
Top Skills
What We Do
Man Group is a global active investment management firm, which runs $127 billion* of client capital in liquid and private markets, managed by investment specialists based around the world. Headquartered in London, the firm has 15 international offices and operates across multiple jurisdictions. Our business has five specialist investment engines, which represent the range of our capabilities: Man AHL, Man Numeric, Man GLG, Man FRM and Man GPM.
These engines house numerous investment teams, working collaboratively within the framework of Man Group, with a high degree of investment autonomy. Each team benefits from the strength and resources of the firm’s single operating platform, enabling their primary focus to be seeking to generate alpha for clients. The teams invest across a diverse range of strategies and asset classes with highly specialised approaches, with long only and alternative strategies run on a discretionary and quantitative basis in single and multi-manager formats. Our clients are at the heart of everything we do and we engage in close dialogue with our investors as strategic partners, to understand their particular needs and constraints. Man Group’s investment teams are empowered and supported by our institutional infrastructure and technology, which aims to facilitate the efficient exposure to markets and effective collaboration across the organisation.
