As a Senior Lead Software Engineer, Site Reliability Engineering at JPMorganChase within Corporate Sector - Corporate Responsibility team, you work with stakeholders to define non-functional requirements and availability targets across services and product lines. You ensure these requirements are built into design and testing, and that service level indicators and service level objectives effectively measure and improve customer experience.
Job responsibilities
- Create and deliver high-quality designs, roadmaps, and program charters in partnership with engineering teams
- Act as a key mentor and trusted advisor to technologists on technical and business challenges, serving as a culture carrier and site reliability adoption champion
- Collaborate to design and implement observability and reliability capabilities for complex systems that are robust, stable, and reduce operational toil and technical debt
- Use enterprise-authorized AI capabilities within the work environment to accelerate reliability design and operational decision-making (e.g., incident and post-incident analysis, requirements traceability), validating outputs and handling operational data according to sensitivity and security requirements
- Drive the evolution and debugging of critical components by understanding application and platform dependencies, constraints, and failure modes
- Provide ongoing guidance, tools, and solutions that enable safe growth through stronger reliability, scalability, and operational readiness
- Contribute to the site reliability engineering community through knowledge sharing, reusable patterns, and continuous improvement practices
- Lead reuse-first adoption of AI-assisted reliability workflows across software development life cycle practices (e.g., testing and validation automation, production readiness), ensuring traceability, resiliency, and security controls
- Drive adoption and governance of approved AI-assisted engineering practices across teams to improve code quality, delivery speed, and operational outcomes, while establishing measurable validation standards (secure coding, peer review, automated testing) and promoting reuse of proven patterns and automation within the software development life cycle/toolchain
- Apply knowledge of tools within the software development life cycle toolchain, including approved AI-assisted development and automation capabilities, to improve the value realized by automation at scale
Required qualifications, capabilities and skills
- Formal training or certification on software engineering concepts and 5+ years applied experience
- Experience defining and operationalizing non-functional requirements, availability targets, and production readiness standards for customer-facing services
- Experience establishing and managing service level indicators and service level objectives with stakeholders, including measurement, alerting, and continuous improvement
- Proficiency in Python and/or Java for building automation, tooling, and reliability improvements
- Knowledge of identity and access management concepts and secure access patterns in enterprise environments
- Experience with Amazon Web Services, including database platforms and data movement patterns such as extract, transform, load processes
- Demonstrated experience leading effective use of enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security
- Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching senior engineers/leads on compliant usage patterns and controls
Preferred qualifications, capabilities and skills
- 10+ years developing, supporting, or leading reliability efforts for enterprise-scale applications and platforms
- Experience designing observability strategies (metrics, logs, traces) and operational dashboards tied directly to customer experience outcomes
- Experience reducing operational toil through self-service tooling, automation, and reliability-first engineering practices
- Experience influencing cross-functional stakeholders (product, engineering, operations, risk) through clear reliability narratives and measurable outcomes
- Experience leading large-scale modernization, resiliency upgrades, or reliability transformations across multiple teams
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification in software engineering concepts
- At least 5 years of applied software engineering experience
- Experience defining and operationalizing non-functional requirements, availability targets, and production readiness standards
- Experience establishing and managing service level indicators and service level objectives, including measurement, alerting, and continuous improvement
- Proficiency in Python and/or Java
- Knowledge of identity and access management concepts and secure enterprise access patterns
- Experience with Amazon Web Services, database platforms, and extract-transform-load data movement patterns
- Experience leading enterprise-authorized AI-assisted software development tools and validating outputs for correctness, performance, and security
- Understanding of responsible AI use, data sensitivity, secure input/output handling, resiliency, and security controls
- Experience coaching senior engineers or leads on compliant AI usage patterns and controls
- At least 10 years developing, supporting, or leading reliability efforts for enterprise-scale applications and platforms
- Experience designing observability strategies using metrics, logs, traces, and customer-outcome dashboards
- Experience reducing operational toil through self-service tooling and automation
- Experience influencing product, engineering, operations, and risk stakeholders through measurable reliability outcomes
- Experience leading large-scale modernization, resiliency upgrades, or reliability transformations across multiple teams
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
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Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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