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We are looking for a talented Engineer – Collaboration Services Platform Automation Specialist to join our team specializing in Information Technology for our CUMMINS in Guadalajara, Jalisco, MX. (Hybrid role: 3 days on site, 2 days home office).
Job Summary
The Engineer – Collaboration Services Platform Specialist is a strategic technical role within the Digital Workplace Platforms team, focused on advancing collaboration technologies across Cummins. This role will define, build, and communicate technical and architectural vision for the Collaboration Services Platform to ensure systems and solutions are fit for purpose and meet business requirements. Working closely with the Platform Manager and other team members to ensure ongoing modernization and integrated collaboration platforms. This role is embedded within the Collaboration Services team, which supports platforms such as Microsoft 365, Zoom, Box, Adobe, and SharePoint.
Key Responsibilities
- Lead the technical vision and architectural strategy, providing technical support for end-user issues and concerns for the Collaboration Services Platform (Microsoft 365, Zoom, Box, SharePoint, etc.) to ensure future scalability, performance, and compliance.
- Support in the Administration of Microsoft 365 (Outlook, Teams, SharePoint, Entra ID/Azure AD), Zoom (Meetings, Zoom Phone, Zoom Rooms), Box, Adobe Acrobat/Sign, and Power Platform tools.
- Drive automation of deployments, configuration management, patching, license provisioning, user lifecycle management, and alerting using PowerShell, Python, or relevant scripting tools.
- Collaborate with Product Teams and Architects to ensure infrastructure aligns with Agile architecture and DevOps best practices, including Continuous Delivery Pipelines.
- Develop automation workflows for CI/CD pipelines, testing, and platform monitoring.
- Handle platform migrations, onboarding of acquired companies, and rationalization of collaboration technologies.
- Contribute to projects for Enterprise Content Management, PowerApps, and data integration.
- Partner with the Enterprise Monitoring and Automation Specialists to build intelligent alerting systems that preemptively address end-user collaboration issues.
- Apply Systems Thinking and Requirements Engineering principles to assess technical feasibility, risk, and long-term value of solutions.
- Maintain high performance, reliability, and user satisfaction standards while reducing operational overhead through automation.
- Ensure compliance with security, governance, and legal/regulatory policies affecting collaboration platforms and communications.
Required Skills & Competencies
- Collaboration Platform Administration – Deep experience with Microsoft 365, Zoom, SharePoint, Teams, Box, and Adobe administration.
- Unified Communications Knowledge – Understanding of cloud VoIP, Zoom Phone, telephony infrastructure, and integration with other collaboration tools.
- Power Platform & APIs – Familiarity with Microsoft PowerApps, Power Automate, and Microsoft Graph API for platform customization and automation.
- Scripting & Automation – Strong PowerShell, Python, or Bash scripting skills, including deployment automation and system orchestration.
- Monitoring & Analytics – Ability to set up platform monitoring, track license usage, identify inactive accounts, and generate actionable reports.
- Network & Security Fundamentals – Basic-to-intermediate understanding of network management.
- Agile Systems Thinking & Architecture – Approach systems holistically while guiding technical direction in Agile/SAFe environments.
- Customer focus – Strong troubleshooting, diagnostic, and problem-solving skills
- Global Perspective – Comfortable working across cultures, regions, and time zones with a consistent commitment to user experience and enterprise goals.
- Communication & Collaboration – Ability to collaborate with engineers, architects, product managers, and end users to solve complex problems.
Preferred certifications:
- Microsoft 365 Certified
- Zoom Certified Administrator
- Google Workspace Admin
Education, Certifications, and Licensing
- Bachelor’s degree in computer science, Information Technology, or related discipline (or equivalent experience).
- Preferred certifications:
Experience Requirements
- Minimum of 4 years in IT engineering or architecture roles focused on platform administration, automation, and systems engineering.
- Experience with Visual Studio, Microsoft Office 365, Entra ID (Azure AD), Zoom Workplace, and Unified Communications platforms.
- Demonstrated success managing enterprise collaboration platforms and supporting thousands of global users.
- Experience implementing infrastructure as code (IaC), automated platform monitoring, and cloud-native DevSecOps practices.
Unique Role Requirements
- Ability to work in a hybrid, globally distributed environment with cross-functional stakeholders.
- Availability to support global collaboration platforms across multiple time zones, with occasional after-hours work during critical migrations or upgrades.
- Strong problem-solving mindset with a proactive, service-oriented approach.
- Willingness to lead platform modernization and support legacy system transformation initiatives.
- Passion for enhancing digital employee experience and fostering innovation in the digital workplace.
Skills Required
- Deep experience administering Microsoft 365, Outlook, Teams, SharePoint, Box, Zoom, and Adobe Acrobat/Sign
- Knowledge of Unified Communications, cloud VoIP, Zoom Phone, and telephony integration
- Experience with Power Platform, PowerApps, Power Automate, and Microsoft Graph API
- Strong scripting and automation skills (PowerShell, Python, Bash) for deployments and orchestration
- Experience implementing infrastructure as code (IaC), CI/CD pipelines, and DevSecOps practices
- Platform monitoring and analytics experience, including license and user/account reporting
- Basic-to-intermediate network and security fundamentals
- Agile systems thinking, architecture guidance, and collaboration with product/architecture teams
- Minimum of 4 years in IT engineering or architecture focused on platform administration, automation, or systems engineering
- Experience with Visual Studio, Entra ID/Azure AD, Zoom Workplace, and enterprise-scale collaboration for thousands of users
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience
- Preferred: Microsoft 365 Certified, Zoom Certified Administrator, Google Workspace Admin
Cummins Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cummins and has not been reviewed or approved by Cummins.
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Retirement Support — A 401(k) with company contribution/match and both defined contribution and defined benefit pension plans are offered, alongside profit sharing and an employee stock purchase plan. This mix supports long-term savings and financial security.
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Healthcare Strength — Multiple medical plan options (HSA, HSA Plus, PPO) with dental, vision, life and long-term disability coverage are provided, along with telehealth, mental-health support, and wellness tools. In-network protections and HSA/HSA Plus structures are described to help manage costs.
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Parental & Family Support — Paid maternity and paternity leave, family medical leave, and adoption assistance are offered. Reduced or flexible hours and unpaid extended leave options further support caregiving needs.
Cummins Insights
What We Do
At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams, coaching, development and opportunities to make a difference. Across our entire organization, you'll find engineers, developers, and technicians who are innovating, designing, testing, and building. You'll also find accountants, marketers, as well as manufacturing, quality and supply chain specialists who are working with technology that's just as innovative and advanced.
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