The Role
Job Description – Remote Monitoring and Diagnostics Center (RMDC)
ABOUT THE POSITION:
The Remote Monitoring and Diagnostics Center (RMDC) is a mission-critical global team that operates as the first point of contact for diagnosing and resolving issues across Fluence’s worldwide Battery Energy Storage Systems (BESS) fleet. The RMDC ensures 24/7/365 operational availability and performance of energy storage sites by managing incidents, coordinating timely maintenance, and performing proactive monitoring and diagnostics remotely.
This role is central to the safe, reliable, and cost-effective performance of the most advanced energy storage assets in the world.
KEY RESPONSIBILITIES:
As a part of the RMDC, you will:
- Act as the remote owner for large-scale BESS sites across the globe
- Be the primary point of contact for all operational and technical issues reported via alarms or customer calls
- Monitor, diagnose, and troubleshoot a wide range of systems and components including:
• Battery Management Systems (BMS)
• Power Conversion Systems / Inverters (PCS)
• HVAC & Chillers
• Ubuntu/Linux Servers
• SCADA Systems
• Networking Devices: Cisco Routers, Switches, and Firewalls
- Coordinate with Field Service Engineers (FSEs), regional operations teams, and technical specialists to resolve incidents within SLA timelines
- Ensure safety-first practices during all remote maintenance or guidance provided
- Maintain accurate and complete logs, site tickets, and professional service reports within Fluence's service management platform
- Proactively identify and implement process improvements to increase uptime, response time, and cost-efficiency
- Escalate persistent issues and provide detailed feedback to Engineering, Product, and Installation teams for design and system enhancements
- Support planned preventive maintenance (PPM) activities remotely and ensure minimal site disruptions
- Participate in continuous knowledge sharing and training to maintain system-wide familiarity across all deployed configurations
SHIFT & TEAM STRUCTURE:
- Based in Bangalore, working in a 24/7 rotational shift model including weekends and holidays
- Part of a global critical response team responsible for uninterrupted remote site management year-round
- Support is provided to all Fluence assets across Americas, EMEA, and APAC regions
IDEAL CANDIDATE QUALIFICATIONS:
- Bachelor’s degree in Electrical, Mechanical, Electronics, or Computer Engineering (BSEE, BSME, BSCE), or Licensed Electrician
- Minimum 2-3 years of experience in remote O&M or technical support roles in Energy Storage, Power Generation, or Industrial Automation
- Proven hands-on experience in monitoring and remote troubleshooting of:
• Battery Management Systems (BMS)
• Advanced Power Conversion Systems (PCS) / Inverters
• HVAC and Cooling Systems
• Ubuntu/Linux OS Servers (RHCSA certification preferred)
• Cisco networking devices (CCNA certification preferred)
• SCADA and industrial communication protocols (MODBUS, OPC, BACnet, etc.)
- Comfortable in high-pressure environments with a focus on uptime, service quality, and customer satisfaction
- Excellent verbal and written communication skills with a strong customer-first approach
- Experience working with incident management and ticketing systems
- Strong documentation, reporting, and analytical skills using Microsoft Office and service platforms
- Physically capable to support field teams if needed (lifting up to 40lbs, climbing ladders/steps, etc.)
- Willingness to work rotational night shifts, holidays, and support weekends as part of a 365-day operational team
WHY JOIN FLUENCE RMDC?
- Be a part of the core global operations team that supports the clean energy transition
- Work on cutting-edge energy storage technologies
- Grow your career in a high-impact, technical role with opportunities to cross-train and collaborate globally
- Contribute to improving energy grid stability, sustainability, and resilience worldwide
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The Company
What We Do
Fluence is a global market leader in energy storage products and services, and digital applications for renewables and storage. With a presence in 30 global markets, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable energy storage products, comprehensive service offerings, and the Fluence IQ Platform, which delivers AI-enabled digital applications for managing and optimizing renewables and storage from any provider. The company is transforming the way we power our world by helping customers create more resilient and sustainable electric grids. (Nasdaq: FLNC)
