Engineer Rapid Response

HMH is a leading provider of drilling solutions, offering a wide range of products and services that are designed to be the safest and most efficient in the industry. Apart from our expertise in land and offshore operations, we are continuously expanding our knowledge within subsea mining, geothermal, onshore and offshore construction, as well as offshore wind industries. With offices in 16 countries across five continents, HMH maintains a strong global presence.
 
HMH is a frontrunner in developing and providing automation and digital solutions for our drilling customers to support their endeavor to improve efficiency and environmental footprint. Equipped with its brilliant team of engineers, HMH is committed to actively exploring opportunities in other industries.  For us, this means new opportunities and challenges that we need creativity and great minds to solve in our efforts to innovate our future. 

At HMH we value our employees. We offer exciting job opportunities that will give you the opportunity to grow in your role and give you the professional development you deserve. In addition to competitive pay and benefits, you will join a casual and inclusive work environment. Our environment is based on respect and having a good day at work, so you can expect to join a knowledgeable, global team who help each other to succeed.

We are looking for a highly skilled and motivated Support Engineer to strengthen our team within Rapid Response Technical Support. This is a key role for ensuring high‑quality, customer‑focused support to our global operations. If you thrive in dynamic environments, enjoy solving complex technical challenges, and want to contribute to continuous improvement, we encourage you to apply.

Job Responsibilities

• Respond to HSSE emergency calls in line with established procedures
• Provide first-line technical and operational support for HMH equipment globally
• Use remote diagnostic tools to identify and resolve technical issues
• Troubleshoot equipment on rigs, both onshore and offshore
• Communicate professionally with customers in high-pressure situations
• Document support cases and report incidents and non-conformities
• Contribute to improving our Rapid Response support capabilities
• Identify and report upselling opportunities where relevant

Qualifications

• Bachelor's degree in Engineering or similar from an accredited university or college (or a high school diploma / GED with at least 7 years of relevant experience)
• Minimum 3 years of relevant technical level experience
• Strong experience troubleshooting drilling equipment
• Has multi-disciplinary and operational knowledge of the HMH product portfolio
• Has a strong customer focus and excellent communication skills

Desired Characteristics

• Master’s degree preferred
• Has a solution-oriented mindset with the ability to take initiative and work efficiently
• Is curious, adaptable, and can quickly learn new technologies
• Perform well under pressure in demanding situations
• Is flexible, has a drive for continuous improvement, and shows commitment to delivering high-quality results

What can you expect in return?

• A diverse and inclusive work environment where people are genuinely helpful, and where you are encouraged to develop your skills and share your knowledge
• An opportunity to contribute to and influence the future of HMH
• A positive attitude towards your career development in a company who values internal mobility and continuous development
• A key role in a global support organization
• Exposure to complex technical challenges across the HMH portfolio

Location

Houston, TX or Kristiansand, Norway