About this opportunity:
Ericsson is looking for a diligent and competent Engineer-RAN. As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers on ensuring that our services and resources are efficiently activated, configured, and tested. If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you.
What you will do:- Act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs.- Constantly monitor ticket queues to ensure timely responses and proactive detection of possible failures.- Participate in routine maintenance activities, conduct change impact analysis, and contribute to performance KPI reporting.- Provide 24x7 incident management support, initiating necessary escalations and conducting incident resolution.- Perform system administration tasks, maintain databases, and manage user access.- Execute change introduction activities, perform service request fulfilment, and handle standard changes.- Undertake proactive problem identification, investigate and diagnose issues, and propose solutions.- Drive customer experience improvement initiatives and provide full support during problem management investigations.
The skills you bring:
1) 5-6 years' hands-on experience in RAN network operations, fault management, and configuration changes.
1) Good working knowledge of 2G / 3G / 4G / 5G RAN architecture for radio.
2) Configuration management capability: performing parameter changes, config updates, software upgrades of nodes, small site integrations or additions.
3) Fault management: diagnosing and troubleshooting faults on RAN nodes (BSCs , RNCs etc), remote operations or via OSS, analyzing logs.
4) Performance & KPI monitoring + analysis: tracking RAN KPIs, detecting degradations, preparing inputs for optimization or network improvement.
5) Understanding of SLAs / service quality metrics / performance standards; ability to ensure network stability as per contractual/customer requirements.
6) Good analytical & problem-solving skills; ability to follow processes & procedures, manage trouble tickets and change requests.
7) Ability to coordinate with field, vendor and possibly customer teams for implementation, maintenance or issue resolution.
Skills Required
- 5-6 years hands-on experience in RAN network operations, fault management, and configuration changes.
- Working knowledge of 2G / 3G / 4G / 5G RAN architecture for radio.
- Configuration management: performing parameter changes, config updates, software upgrades of nodes, small site integrations or additions.
- Fault management: diagnosing and troubleshooting faults on RAN nodes (BSCs, RNCs), remote operations or via OSS, analyzing logs.
- Performance & KPI monitoring and analysis: tracking RAN KPIs, detecting degradations, preparing inputs for optimization.
- Understanding of SLAs, service quality metrics, and performance standards to ensure network stability.
- Strong analytical and problem-solving skills; ability to follow processes, manage trouble tickets and change requests.
- Ability to coordinate with field, vendor and customer teams for implementation, maintenance or issue resolution.
- Provide 24x7 incident management support and act as escalation point with 24/7 coverage.
- System administration tasks: maintain databases and manage user access.
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage options are described as broad, with multiple medical plan choices (often three) plus dental and mental health resources. U.S. materials also reference PPO and HDHP options, and some teams contribute to HSAs.
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Retirement Support — U.S. postings outline a 401(k) with an automatic 3% company contribution plus matching that reaches 4% when employees contribute 5%. This combination is repeatedly listed in role postings and characterized as strong for the sector.
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Parental & Family Support — U.S. job descriptions frequently cite up to 16 weeks paid maternity leave and 6 weeks paid parental/adoption leave at 100% pay. These benefits are positioned as exceeding many U.S. corporate policies.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
