Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionResponsible for translating the bank's strategic objectives into actionable process architecture that drive operational excellence across the organization. This role bridges strategic vision with operational execution, designing enterprise-wide process ecosystems that maximize value creation through efficiency, quality, and compliance. Partners with senior stakeholders, business leaders, and the operational excellence team to define, optimize, and evolve standardized processes that form the foundation of the Operational Excellence and Digital Operating Models.
QualificationsType of Qualification: First Degree
Field of Study: Information Technology, Engineering or related
- Lean Six Sigma Green Belt or equivalent advanced process improvement certification required.
- Process management (e.g., BPM Institute, APQC PCBOK).
- Enterprise architecture
- Business analysis
Experience Required
3-5 Years
Process Architecture and Standards Design
- Design a comprehensive process architecture that supports the enterprise architecture, strategic priorities and operational excellence capabilities. This includes defining process taxonomies, establishing process governance models, and creating scalable process frameworks that enable consistent execution across the organization.
- Develop detailed process blueprints for critical bank processes, incorporating best practices from industry frameworks such as LEAN, Six Sigma, and BPR (Business Process Reengineering), while ensuring alignment with banking regulations and risk management requirements.
- Establish and maintain a process landscape that documents all enterprise processes, identifying interdependencies, critical path activities, and opportunities for integration and simplification
Strategic Alignment
- Work closely with the all senior stakeholders, to ensure all process designs directly support strategic objectives and organizational goals.
- Develop business cases for process transformation initiatives, quantifying benefits including cost reduction, cycle time improvement, quality enhancements, and risk mitigation.
- Define performance metrics and KPIs for processes and monitor their effectiveness against agreed targets, providing regular business reviews and insight to leadership.
Process Improvement and Modernization
- Identify and lead process modernization opportunities, evaluating emerging technologies, methodologies, and practices that could enhance process performance. This includes assessing the suitability of automation, digitization, and intelligent automation (RPA, AI, workflow technologies) for various processes.
- Collaborate with the automation team to design technically sound, maintainable, and scalable automation solutions.
- Champion continuous improvement culture, establishing governance for ongoing process monitoring and enhancement, identifying quick wins and strategic transformation initiatives.
Process Mining and Intelligence
- Collaborate with Data & Insights Specialist to embed data-driven insights into process designs, ensuring visibility of process performance and enabling evidence-based decision-making.
Stakeholder Engagement and Change Management
- Provide thought partnership to business leaders, helping them understand process performance, articulate improvement priorities, and navigate transformation initiatives.
- Manage multiple, complex stakeholder relationships, balancing competing priorities and building consensus around process change. Support change management efforts by coaching teams on new processes, addressing resistance, and building adoption capability.Team Leadership and Capability Building
Mentor and guide the reports, providing technical direction and ensuring delivery of high-quality process models and designs.
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Convincing People
- Embracing Change
- Examining Information
- Exploring Possibilities
- Generating Ideas
- Interpreting Data
- Providing Insights
- Seizing Opportunities
- Taking Action
- Upholding Standards
Technical Competencies:
- Automation
- Business Process Design
- Business Process Improvement
- Data Integrity
- Insurance Principles
- Internal & External IT Environment
- IT Risk Management
- Software Development Life Cycle (SDLC) methodologies & Tools
Skills Required
- First Degree in Information Technology, Engineering or related
- Lean Six Sigma Green Belt or equivalent
- Process management certification (BPM Institute, APQC PCBOK)
- Enterprise architecture knowledge
- Business analysis skills
- 3-5 years experience in process architecture or process improvement
- Experience with Lean, Six Sigma, or BPR methodologies
- Experience assessing and designing automation solutions (RPA, AI, workflow technologies)
- Experience with process mining and embedding data-driven insights
- Familiarity with SDLC methodologies and tools
Standard Bank Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Standard Bank Group and has not been reviewed or approved by Standard Bank Group.
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Leave & Time Off Breadth — Leave options span vacation, study, parental, compassionate/family responsibility, sick/short‑term incapacity, sabbatical, recognition and optional unpaid leave, subject to country practices. This breadth provides flexibility to manage family, study, health, and rest needs.
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Healthcare Strength — Core protection includes medical cover and death/incapacity insurance, with many markets offering permanent health insurance and optional life/funeral or gap‑cover add‑ons. Wellness and counselling programs further strengthen day‑to‑day health support.
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Fair & Transparent Compensation — Formal remuneration materials emphasize equal pay for work of equal value, structured market alignment, and pay‑equity analyses alongside clawback/forfeiture provisions. This governance signals predictable, fairness‑oriented pay practices.
Standard Bank Group Insights
What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
