Engineer Issuing Support

What you will do. A glimpse in your role:

As a Systems Analyst in the Issuing Support team, you will be responsible for supporting Global Blue’s issuing‑related business applications. You will deliver high‑quality technical support to our biggest global merchants (“Global Accounts”), their IT partners, and internal stakeholders such as Technical Account Managers.
This role includes close collaboration with Product Managers, software developers, IT Operations teams, and IT Managers located across multiple countries to ensure service reliability, operational excellence, and smooth incident resolution.

Every action has an impact. You will make a difference here if you:

• Provide 2nd-level support for the Global Blue portfolio of Issuing Solutions.

• Work closely with internal and external partners to identify root causes of issues and actively participate in or drive problem management activities.

• Assess current systems and processes and develop new tools to improve reliability and performance.

• Use operational management tools to enhance service monitoring and automated incident response.

• Collaborate with Product Management and Engineering teams to create automated tools and deployment procedures.

• Plan, document, and execute changes and software deployments in production and non‑production environments.

• Create procedures, checklists, and documentation for the GBT Service Center (1st level support) and other stakeholders.

• Build and proactively maintain strong relationships with Business Units, Global Accounts, and internal teams to ensure clear and transparent communication.

• Maintain effective communication channels with all involved parties to support service continuity and quality.

Key competencies to empower your journey. You'll drive towards success if you have:

• A structured, reliable, and customer‑oriented approach.

• Strong analytical skills and the ability to simplify problems and design effective solutions.

• A hands‑on, operational mindset with a focus on resolution and ownership.

• Very good communication skills with the ability to present ideas clearly and concisely.

• A strong team spirit and the ability to collaborate in a multicultural environment.

• Flexibility to adapt to changing priorities based on merchant needs.

• Resilience and the ability to deliver under urgency and pressure.

• A professional approach when working with external technical partners.

• Commitment, dedication, and a proactive approach to continuous improvement.

Skills

• Experience with PowerShell, SQL, APIs, JSON, HTTPS, JavaScript/C#, SPLUNK, and reporting/analysis tools.

• Understanding of Point-of-Sale (POS) technology and transactional systems is highly beneficial.

• Minimum 2–4 years of experience in application support or DevOps roles.

• Experience supporting business applications in medium or large environments.

• Experience collaborating with software development teams or external outsourcing partners.

• Proven ability to operate effectively in a matrix organization across different time zones.

• Desirable: experience in an international work environment.

• Desirable: ITIL certification.

• Qualifications and education requirements

• Completed education in IT or business administration, or equivalent professional experience.

• 2–4 years of relevant experience in application support, DevOps, or similar roles.

• Strong analytical and problem‑solving capabilities.

• Ability to work effectively with external merchants, IT partners, and internal technical stakeholders.

• Strong command of English (spoken and written).

Location

📍 Gallarate, Italy - Hybrid model: 2 days per week in office

⚠️ Please note: Candidates must already be based in Italy and hold a valid Italian work permit. Relocation support or visa sponsorship is not available for this role.

Together, we go further:

At Global Blue, great work happens when talented people collaborate in an inspiring and supportive environment. Here’s what you can expect:

• A role in a fast-growing, international company

• Opportunities for professional development and career growth

• A multicultural workplace, working with colleagues around the world

• A dynamic, respectful, and innovation‑driven culture

• Employee benefits may include:

• Employee referral program

• Team‑building activities and corporate events

• Annual Christmas Party

• Additional benefits depending on your location

We support internal mobility, embrace an Agile Working Model, and prioritize work‑life balance. Committed to sustainability, we strive to make a positive impact on employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, innovation, collaboration, and shared success.

Feels like you? Explore further!

Let’s write the future together: apply now!

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Important Notice for Applicants

Job-related scams are becoming increasingly common. To stay safe, please follow these guidelines when applying:

• Submit applications only through official Global Blue channels. We do not use any third‑party recruitment platforms.

• Always verify emails or LinkedIn messages. Ensure communications come from official @globalblue.com addresses or certified Global Blue recruiters/employees.

• We will never ask for payment or personal financial information during the hiring process. If someone requests this, it is a scam — report it immediately.