Engineer II

GEICO's Enterprise Voice team is seeking a highly motivated, process-oriented Software Engineer for our contact center technologies. You will help drive our insurance business transformation as we redefine experience for our customers.

Position Description

Our Engineer II is a member of the Voice engineering staff ensuring we provide a friction-less experience to our customers and maintain the highest standards of security and availability. Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.

Responsibilities

· Provides technical leadership within a team's functional area

· Consistently writes production-ready code or configuration with defined standards of readability, maintainability, reliability and testability, and accounts for edge cases and errors. Also, helps other engineers to produce the same.

· Specifies the design and implementation of software modules based upon system requirements and architectural guidance

· Makes significant contributions to design, code, architectural, security, observability and performance review activities

· Translates business needs into technical requirements

· Participates in the formulation of non-functional requirements

· Understands and implements secure design practices

Qualifications

· Experience with Amazon Connect including Contact Flows, Security Profiles, Routing Profiles, Queues, Quick Connects

· Experience with Amazon Web Services including Lambda, Lex, S3, DynamoDB, API Gateway, Step Functions, CloudWatch

· Advanced experience using multiple programming languages including Node.js, Python, C#

· Experience implementing infrastructure as code using Terraform

· Experience integrating with internal and external applications

· Demonstrated deep understanding and ability to complete DevOps tasks

· Proficient in complex debugging and root cause analysis

· Expert in building test suite and frameworks to automate end to end testing

· Demonstrated expertise in software, data, and system design and the appropriate use of patterns and idioms

· Contributed to improvements in organizational metrics such as DORA metrics that measure improvements in team velocity and stability of service delivery

· Experience and understanding of Security Protocols and Products such as Active Directory, SAML, IAM

· Communicates effectively, clearly, concisely and in an audience-oriented way, in written and verbal form, on both technical and non-technical subjects. Actively listens to others and ensures they are understood.

· Experience working in an Agile environment (Scrum, Kanban, SAFe)

· AWS Certifications at the Associate, Professional, or Specialty level

Experience

· 2+ years of experience in Contact Center technologies and Cloud Architecture

· 2+ years of professional software development experience

· 1+ years of hands-on experience developing Contact Flows, Routing Profiles, Queues Lambdas, and Lex Bots

· 1+ years of experience using Terraform as Infrastructure as Code

· 1+ years of experience in open source frameworks

Education

· Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience

Annual Salary

$80,000.00 - $160,000.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

GEICO will consider sponsoring a new qualified applicant for employment authorization for this position.

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Assistance
• Paid Training and Licensures

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.