Responsibilities:
Monitor the Semtech Global NOC – 40%
Perform first-tier troubleshooting using tools and utilities to resolve system/network performance and related system/network issues. – 30%
Diagnose end to end Managed Connectivity related issues. 10%
Proactively work to refine documentation of systems/network, troubleshooting guides, policies, and procedures. – 10%
Automate processes to reduce eyes on the glass as much as possible – 10%
Minimum Qualifications:
B. Tech in Electrical, Electronics, Telecom or related fields.
Schedule flexibility with ability to work non-standard business hours.
Background in telecom and networking products (MSC, HLR, VLR, PGW, Radius, DEA/STP, VPNs, Routers, Switches etc)
Strong understanding of 2G, 3G, 4G, and 5G, nodes.
Strong troubleshooting skills.
A keen analytical and structured approach to problem solving.
A dedication to customer satisfaction.
Excellent written and verbal communication skills.
Experience: 2-4 yrs
Willingness to learn in a fast-paced environment.
Proven ability to work independently.
Desired Qualifications
Excellent documentation skills.
Familiarity with various monitoring tools such as Kibana, Nagios, Graphite etc. will be an added advantage
Knowledge on AI and ML usage in data analytics will be an added advantage
Top Skills
What We Do
Semtech Corporation is a high-performance semiconductor, IoT systems and Cloud connectivity service provider dedicated to delivering high quality technology solutions that enable a smarter, more connected and sustainable planet.
