We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job DescriptionJoin a dynamic and talented Global Technology team working to support and improve Expeditors’ regional technology operations across endpoint management and regional data center environments.
The Engineer I - Global Technology - Technology Services is responsible for supporting and administering Windows endpoint technologies across the geography, while also managing regional data center operational activities, vendor coordination, hardware procurement, remote hands services, billing, circuits, and infrastructure support.
This role works closely with Global end point system team, local GT teams, vendors, and regional leadership to ensure endpoint devices and regional data centers remain secure, compliant, stable, scalable, and aligned with global standards.
The right candidate is self-motivated, technically strong, service-oriented, and able to manage both hands-on technical support and operational coordination. This position requires strong troubleshooting ability, project coordination, vendor management, communication skills, and the ability to work across multiple teams and time zones.
Job Responsibilities
- Provide Tier 2 support for endpoint issues, including troubleshooting, root cause analysis, and escalation resolution
- Manage endpoint lifecycle, including OS deployment (SCCM, Intune, Autopilot), application deployment, patching, and compliance monitoring
- Maintain and enhance endpoint environments through automation, policy enforcement, and continuous improvement initiatives
- Support Windows 11 environments, Active Directory, Intune, Group Policy, and Mobile Device Management solutions
- Monitor endpoint health, deployment success, and adherence to cybersecurity and global standards
- Collaborate with CHQ,GCC, GEO teams to support global rollouts, compliance, and infrastructure initiatives
- Support project delivery across endpoint and data center domains, ensuring alignment with global standards
- Provide guidance to regional teams on endpoint support processes and best practices
- Monitor operational risks, driving continuous service improvement
- Coordinate RDC operations, including remote hands services, hardware installations, moves, and changes
- Manage vendor relationships across hardware, circuits, and software licensing, including procurement, renewals, and billing validation
- Handle hardware ordering and circuit provisioning for RDC environments
- Maintain accurate data center asset records, rack layouts, and capacity planning (power, cooling, space)
- Ensure operational stability of RDC environments and coordinate issue escalation with internal teams and vendors
Knowledge
- Expeditors’ systems architecture and infrastructure standards
- Expeditors’ endpoint management standards and processes
- Infrastructure as Code (IaC) concepts and automation-driven operational practices.
- Source control and version management concepts, including Git and GitHub
- Cloud platform fundamentals
- Monitoring, reporting, and operational health management principles.
- Modern endpoint engineering practices, including configuration as code, automated deployments, and policy-driven management
- Change management, incident management, and problem management methodologies
- Cybersecurity policies, controls, and endpoint compliance requirements
- Windows client operating systems, especially Windows 11
- Microsoft Intune administration/SCCM / Microsoft Endpoint Configuration Manager
- Autopilot deployment and endpoint provisioning
- Active Directory
- Group Policy
- Connected Cache
- PowerShell scripting
- Operating system deployment tools, WIM images, driver packages, and application deployment methods
- Endpoint patching and compliance monitoring
- Data center administration principles
- RDC operational processes, including access, vendor engagement, remote hands, and hardware handling
- Data center infrastructure basics, including rack space, power, cooling, UPS, HVAC, fire response systems, and environmental monitoring
- Hardware ordering, software licensing, circuit ordering, vendor management, and billing coordination
- Expeditors operations, logistics, business processes, and regional support model
Skills
- Strong troubleshooting and diagnostics capability
- Strong analytical and problem-solving skills
- Effective technical communication with both technical and non-technical audiences
- Experience developing automation solutions using PowerShell and/or Python.
- Ability to analyze operational processes and identify opportunities for automation and efficiency improvements.
- Experience using Git-based source control repositories for script and configuration management.
- Ability to design and maintain repeatable, standardized deployment processes
- Endpoint deployment and administration
- PowerShell scripting and automation
- Documentation and process development
- Training and knowledge sharing
- Organization and prioritization
- Customer service mindset
- Ability to work in a fast-paced, global environment
- Ability to manage multiple initiatives across endpoint and infrastructure support areas
- Ability to coordinate with global, regional, and local teams across time zones
- Vendor management and commercial coordination
- Project management and coordination across multiple stakeholders
Desired Qualifications
- Preferred Bachelor’s Degree in Information Systems, Computer Science, Engineering, or a related technical field
- 2+ years of administrative experience with Windows endpoints, SCCM, Intune, and endpoint support
- 1+ years of experience in data center, infrastructure, vendor coordination, or regional technology operations preferred
- Experience managing technical projects involving multiple stakeholders
- Experience working in a regional or global technology support environment preferred
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
** This role offers flexibility and can be based in Singapore, Shanghai, or Shenzhen **
Skills Required
- Administrative experience with Windows endpoints, SCCM, Intune, and endpoint support
- Experience developing automation solutions using PowerShell and/or Python
- Experience using Git-based source control repositories for script and configuration management
- Knowledge of Windows client operating systems, especially Windows 11
- Knowledge of Microsoft Intune, SCCM, or Microsoft Endpoint Configuration Manager
- Knowledge of Autopilot deployment and endpoint provisioning
- Knowledge of Active Directory and Group Policy
- Endpoint deployment, administration, patching, and compliance monitoring experience
- Strong troubleshooting, diagnostics, analytical, and problem-solving skills
- Technical communication skills with technical and non-technical audiences
- Ability to design and maintain standardized deployment processes
- Vendor management and commercial coordination skills
- Project management and coordination across multiple stakeholders
- Ability to work across global, regional, and local teams and time zones
- Bachelor's degree in Information Systems, Computer Science, Engineering, or a related technical field
- Two or more years of experience with Windows endpoints, SCCM, Intune, and endpoint support
- One or more years of experience in data center, infrastructure, vendor coordination, or regional technology operations
- Experience managing technical projects involving multiple stakeholders
- Experience in a regional or global technology support environment
Expeditors Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Expeditors and has not been reviewed or approved by Expeditors.
-
Equity Value & Accessibility — Equity participation is supported through an Employee Stock Purchase Plan that is positioned as a standout perk, including references to a purchase discount and contribution limits. Stock-plan availability is treated as a meaningful wealth-building component of the overall rewards mix.
-
Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, and prescription benefits, with additional protections like life and disability insurance. Benefit materials also point to common add-ons such as HSA options, EAP support, and broad baseline coverage in job postings.
-
Retirement Support — Retirement benefits include a 401(k) plan with employer matching that is repeatedly cited as a defined component of the package. Auto-enrollment/auto-increase features are also referenced as mechanisms that support participation and savings behavior.
Expeditors Insights
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
