A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
About the Role
As a Engineer, Defect Management in SBU Connectivity you’re part of the project team, which is delivering the next-generation Telematic Units to the customer. You are a process owner of the Defect Management in several projects and support the projects and their Project Managers in the Defect Management activities.
Your Team
The Engineer, Defect Management will report to the Director, Engineering SW Project JP and will typically be assigned to multiple projects. This position does not have any direct reports.
What You Will Do
- Responsible for Defect Management as a Process Owner in several projects. Support the projects in their DM activities.
- Responsible for definition, tailoring, setup, optimization, maintenance, training and support for process and tools.
- Responsible for checking tickets regarding completeness and general quality.
- Responsible for setting up and manage interfaces to exchange ticket data to customer and suppliers.
- Track ticket handling of the project team and help to push forward the ticket resolution based on ticket priority.
- Moderate ticket meetings, partly with the customer, to discuss and update the status of tickets and to define further steps for resolution.
- Creation and maintenance of ticket statistics to track progress of defect resolution activities.
- Independently start actions to improve efficiency of defect management activities in the projects and to reduce the ticket counts.
- Close cooperation with Program Manager, SW Project Leader, Domain Leads, System- and Software architect, Functional Safety Manager, customer and suppliers.
- Status reporting (internally/externally.
What You Need
- Bachelor of Science degree in engineering or hard science. Master’s degree in related field preferred.
- Minimum 1-3 years’ experience in project teams (team size > 30 project or team members).
- Experience with SW development projects and processes.
- Experience in Defect Management or other project support role preferred.
- Experience and good skills in working with software tools in general (JIRA, Confluence, bug tracking software, Excel, …).
- High sense of responsibility, can work independently in the area of Defect Management.
- Able to push forward topics, decisions and escalations in heterogeneous teams.
- Able to abstract complex topics, to derive generic and simple concepts as solutions.
- Technical and commercial Japanese and English fluently.
- Ability to analyze, to communicate and to present.
- Ability to work structured, precisely and under pressure.
What Makes You Eligible
- Be willing to travel up to 30%, domestic and international travel.
- Successfully complete a background investigation/Aptitude Test as a condition of employment.
What We Offer
- We offer an authentic diverse, equal, and inclusive work environment that fosters and encourages professional and personal development in a truly global organization.
- You will work on products and services that touch people’s lives and will change the industrial standards, being a part of the transformations in our industry.
- Our work environments are fast paced, challenging, empowering, collaborative, flexible and exciting.
- We offer our own HARMAN University with regular updates on the new technologies and trends by utilizing various sessions organized by Self Learning and Development Trainings to help grow and advance talent.
- We offer competitive compensation/benefit programs and recognition programs.
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
What We Do
Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!
