This role is responsible for developing and supporting complex vendor integration solutions throughout the full development life cycle. The ideal candidate will have extensive Epic implementation experience and will be able to quickly learn new technologies and business requirements to deliver and support appropriate solutions in a timely, professional manner.
Responsibilities- Develop technical design documents to build and implement integration solutions.
- Certify new vendors, products, and functionality against company and regulatory requirements.
- Implement, document, and test interface projects, including beta versions and production enhancements.
- Provide Tier 3 support for complex production issues by monitoring and resolving integration problems.
- Participate in innovation activities and support emerging technologies like FHIR and HL7 LRI.
- Set up, support, and maintain HUB interfaces while complying with all company standards.
Required Work Experience:
- 3-5 years of Epic HL7 laboratory implementation experience.
- 3-5 years of experience in a laboratory customer connectivity role.
- Strong commitment to customer service and teamwork.
- Solid grasp of technical and process concepts related to client connectivity.
- Excellent troubleshooting, problem resolution, and communication skills.
- Proficiency with general connectivity support and problem resolution procedures.
Preferred Work Experience:
- 5+ years of experience in the Health Care industry or with clinical information systems support.
- Proficiency with multiple LIS platforms currently deployed at Quest Diagnostics.
- Solid understanding of support tools and processes, including call tracking software (e.g., Service Manager), Quanum, and HL7.
Work Environment
Work requires handling light and simple weight material and equipment. Visual activity requires the ability to tolerate prolonged periods of close computer screens. Work requires speed, accuracy and adeptness to operate in system application. Fast-paced work environment. After hours, weekend and holiday work will occasionally be required as determined by the Application Mgr to support software/hardware patches, upgrades, downtimes and potential disasters.
Travel Required
English Required
Education
-
Bachelor’s degree in Healthcare, Business, or Information Systems or the equivalent work experience. (Required)
Technical Training or Professional Licensing:
- Epic certification
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Skills Required
- 3-5 years Epic HL7 laboratory implementation experience
- 3-5 years experience in a laboratory customer connectivity role
- Bachelor's degree in Healthcare, Business, or Information Systems or equivalent work experience
- Epic certification
- Solid grasp of technical and process concepts related to client connectivity
- Excellent troubleshooting, problem resolution, and communication skills
- Proficiency with general connectivity support and problem resolution procedures
- Strong commitment to customer service and teamwork
- Proficiency with multiple LIS platforms (preferred)
- 5+ years experience in the Health Care industry or clinical information systems support (preferred)
- Familiarity with support tools and processes including call tracking software (e.g., Service Manager), Quanum, and HL7 (preferred)
- Experience or willingness to support emerging technologies such as FHIR and HL7 LRI (preferred)
- English required
What We Do
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion. Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories. Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients. Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions. The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals. More information is available at www.questdiagnostics.com. Language Assistance / Non-Discrimination Notice Asistencia de Idiomas / Aviso de no Discriminación 語言協助 / 不歧視通知 www.QuestDiagnostics.com/home/nondiscrimination
