Engineer/Computer Systems Analyst
Birmingham, AL
This position provides support for operating issues affecting the reliable operations of the bulk electric system for Southern Company Services Transmission’s Energy Management Systems (EMS). This position is responsible for the implementation, execution, and improvement of operational processes to ensure system availability for all computer systems supported by the EMS department and used by Southern Company operating companies’ transmission control centers (OPCO TCC’s) as well as the power coordination center (PCC) and their respective back-office personnel.
A successful candidate will provide day-to-day operational support and 24x7 emergency support for the OSI Monarch SCADA systems and other tools that support the operational needs of our customers. The primary focus of the role is supporting Windows PC deployments, troubleshooting PC issues, and recommending process and technology updates for the team and/or organization. This role will provide some Windows scripting or PowerShell solutions. Additional assignments may include support of Virtualized Infrastructure for Windows 10/11, RHEL 8, Windows Server, and a future VDI implementation. We are also responsible for supporting department projects and initiatives and other activities focused on support of the EMS Support Center and EMS department.
Required Skills and Knowledge:
Proficient knowledge of Microsoft Windows computer systems and application support
Proficient with Microsoft Windows desktop administration
Proficient with Hardware, Software, and Network troubleshooting
Proficient with basic desktop component hardware and their replacement (Hard drive, memory, video cards, etc.)
Moderate experience with Microsoft Windows Imaging, including Microsoft Deployment Image Servicing and Management Tool, Deployment Toolkit, Assessment and Deployment Kit
Experience with Microsoft System Center Configuration Manager (SCCM) / Microsoft Endpoint Manager is a plus
Experience with Virtual Desktop Infrastructure support and deployment is a plus
Moderate Windows shell scripting & PowerShell programming skills are necessary
Understanding of physical/virtual servers and workstation maintenance are necessary
Understanding of computer network concepts are necessary
Must be able to obtain Critical Infrastructure Protection (CIP) and Insider Threat Program (ITP) security clearance
Good communication and organizational skills required to work cross team and with vendors to perform administration of systems and coordinate releases with the vendor(s) as listed above
Experience and Education:
Degree in Computer Science/Engineering or equivalent experience
Experience supporting and troubleshooting computer systems is a plus
General understanding of computer system infrastructure, operations, and security
Knowledge of electric utility transmission operations is a plus
Skills and Abilities:
Must have a customer focused attitude and the desire and ability to learn about the Transmission core business and its needs.
Must have analytical, problem solving, and troubleshooting skills.
Ability to handle multiple tasks with competing priorities as well as delegation skills.
Ability to bring consensus and buy-in among people with different views and agendas.
Ability to grasp complex Energy Management Systems operational issues, risk factors, and business drivers.
Behavioral Aspects:
Must demonstrate Southern Company Core Values (Safety First, Intentional Inclusion, Act with Integrity, Superior Performance) and a commitment to Human Performance.
Must have strong interpersonal skills, be a self-starter, a decision-maker, flexible, self-directed, and a team player.
Must possess the ability to build and maintain relationships within a team, with customer organizations and multiple vendors.
Other Requirements:
- Willingness to be on call as needed 24x7
Willingness to adhere to stringent federal and corporate requirements regarding how work is performed and security of EMS systems and information
Travel (10%-15% of time) to attend Southern Company functions and maintain system hardware
About Southern Company
Southern Company (NYSE: SO) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com.
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf. Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Skills Required
- Proficient knowledge of Microsoft Windows computer systems and application support
- Proficient with Microsoft Windows desktop administration
- Hardware, software, and network troubleshooting skills
- Ability to replace basic desktop components (hard drive, memory, video cards)
- Moderate experience with Windows imaging (DISM, MDT, ADK)
- Windows shell scripting and PowerShell programming skills
- Understanding of physical/virtual servers and workstation maintenance
- Understanding of computer network concepts
- Must be able to obtain Critical Infrastructure Protection (CIP) and Insider Threat Program (ITP) security clearance
- Degree in Computer Science, Engineering, or equivalent experience
- Experience with Microsoft System Center Configuration Manager (SCCM) / Microsoft Endpoint Manager
- Experience with Virtual Desktop Infrastructure (VDI) support and deployment
- Experience supporting and troubleshooting computer systems
- Knowledge of electric utility transmission operations
- Willingness to be on call 24x7 and travel 10%-15%
- Good communication and organizational skills to coordinate with teams and vendors
What We Do
Southern Company Services, Inc., headquartered in Birmingham, Alabama, is the shared services division of Southern Company.
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