The Role
Provides technical assistance to dealership stores, customers, service departments, sales, and parts teams. Troubleshoots engine and product issues, communicates with Caterpillar engineers, performs failure analysis, supports dyno testing, interprets schematics and machining specifications, and develops economical technical solutions. The role also helps resolve critical problems, supports technicians, completes goodwill requests, and maintains collaboration across departments.
Summary Generated by Built In
Building Texas… Powering the World.
Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!
Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!
This position is responsible for providing technical assistance to the dealership and its customers. Responsibilities include (but not limited to):
Technical Communicator Benefits:
- Great Work-Life Balance
- On-Premise Clinic
- Tuition Reimbursement
- Vast Growth Opportunities
- Job Stability
- Full-Time Benefits to Include: Medical, Dental, Vision
- 401(k) Employer Match
- Paid Vacation, Sick Time, Holidays
Technical Communicator Responsibilities include:
- Consulting with all stores to ensure resolution of critical technical problems while enhancing technical competencies of dealer Technicians
- Providing technical support for Mustang Power Systems shop and field service departments to include large bore 290, field service, marine, EPG, Tomball, and Waller (rebuild and machining).
- Communicating with CAT engineers via the DSN to quickly resolve all technical issues
- Performing other duties such as applied failure analysis, completing goodwill requests, and working with our district CAT Representative to help resolve technical issues
- Work with Technical Services team and service technicians to provide solutions to trouble-shooting needs
- This person must be able to take on additional work in the absence of other Technical Communicators and possess strong written and verbal skills.
- Assisting with the definition and solution of technical problems
- Assist sales and parts departments with technical matters
- Develop and maintain a cohesive team effort between all departments
- Work closely with Caterpillar to develop economical solutions to issues and product problems
Technical Communicator Requirements:
- College degree in Diesel Technology or Ag Mechanization or other industry-related field
- Will consider equivalent work experience in lieu of educational requirements
- In-depth knowledge of internal combustion engines and the fundamental differences between spark vs compression ignition engines.
- Technical background with the ability to read schematics, engineering drawings, and machining specifications
- Working knowledge of precision measuring equipment to include dial bore gauges, calipers, O.D. micrometers, depth micrometers, profilometers, T-gauges, gauge blocks, etc.
- Working knowledge of water brake and inertial dyno testing procedures, nomenclature, and performance troubleshooting
- Knowledge of CAT and Mustang data/service systems and applications
- Soft skills as required for a technical professional whose insight and recommendations may directly influence service revenue and sales growth in a competitive environment.
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Mustang Cat is an Equal Opportunity Employer.
Skills Required
- College degree in Diesel Technology, Agricultural Mechanization, or another industry-related field
- Equivalent industry work experience may substitute for the educational requirement
- In-depth knowledge of internal combustion engines and spark-ignition versus compression-ignition engines
- Technical ability to read schematics and engineering drawings
- Ability to interpret machining specifications
- Working knowledge of precision measuring equipment, including dial bore gauges, calipers, micrometers, profilometers, T-gauges, and gauge blocks
- Working knowledge of water brake and inertial dynamometer testing procedures, terminology, and performance troubleshooting
- Knowledge of CAT and Mustang data and service systems and applications
- Strong written and verbal communication skills
- Ability to provide technical recommendations influencing service revenue and sales growth
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The Company
What We Do
Mustang Cat is a privately held Caterpillar dealership headquartered in Houston, Texas, serving Southeast Texas. It sells and rents new and used construction and earthmoving equipment, and provides replacement parts, maintenance, repairs, and engine-rebuild services. Its power-systems division supplies electric power generation, gas-compression, marine, and industrial equipment. The company supports construction, oil and gas, manufacturing, marine, and other commercial customers.
