- Plan, organize, and execute engagement activities (virtual and onsite) to drive morale, collaboration, and team spirit across the organization.
- Support the creation and implementation of recognition programs to celebrate employee achievements and milestones.
- Monitor employee sentiment through surveys, focus groups, and feedback channels, and recommend action plans.
- Serve as a point of contact for employee engagement matters, ensuring concerns and suggestions are addressed timely.
- Collaborate with HR and Operations leaders to communicate company initiatives, policies, and updates effectively.
- Support initiatives that foster diversity, equity, and inclusion within the BPO workplace.
- Assist in developing strategies to improve employee retention, with special focus on high-turnover roles.
- Support career development programs, wellness initiatives, and learning activities that contribute to employee growth and satisfaction.
- Track and analyze engagement metrics (participation rates, survey results, attrition data, etc.).
- Provide regular reports and insights to management with recommendations for improvements.
- Maintain accurate documentation of engagement initiatives, participation, and outcomes.
- Bachelor’s degree in Human Resources, Psychology, Communications, Business Administration, or related field.
- 2+ years of experience in HR, employee engagement, or similar roles (preferably in a BPO or fast-paced service industry).
- Strong interpersonal, communication, and event management skills.
- Ability to manage multiple initiatives simultaneously in a high-pressure environment.
- Knowledge of employee engagement best practices and familiarity with HRIS/engagement tools is a plus.
- Strong relationship-building and collaboration skills.
- Creativity and innovation in designing engagement activities.
- Analytical skills to interpret employee feedback and data.
- Conflict resolution and problem-solving ability.
- Proactive, energetic, and adaptable in a dynamic BPO environment.
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What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.
Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
