Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge.
Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner.
Title Engagement Manager
Location Virtual with travel to client sites
Description
The Engagement Manager is responsible for driving customer satisfaction and growing revenue for their assigned accounts. They will be responsible for expanding existing services opportunities and the development of new cross-sell engagements. In addition to expanded opportunities, it will be the Engagement Managers responsibility to maintain and expand relationships within the account among the senior leadership team. The Engagement Manager will also serve as the central coordinator and liaison for interactions between MCA Connect and the Customer after an implementation project has been awarded. In addition, the Engagement Manager will serve as an escalation point for the customer beyond Delivery Director.
Responsibilities
- Account Management
- Work with the customer and the MCA Connect implementation team pre-engagement to establish project satisfaction criteria and also quantify project ROI metrics.
- Measure success achievement with the customer post implementation.
- Write case studies and seek customer testimonials after go-live.
- Perform regular business reviews with customers to assess project ROI and advise on ways to continue improving business operations efficiency and effectiveness through MCA Connect’s service and product lines.
- Regular participation on project status calls with customers to address open issues, work requests, etc.
- Execute Customer Satisfaction Surveys
- Meet monthly with the MCA Connect Executive Sponsor to provide account updates and to plan/strategize on next actions.
- Participate in periodic calls with the Managed Services team to assess status of issues/cases associated with assigned accounts.
- Prospecting & Opportunity Management
- Identify opportunities for additional products and services with assigned accounts and work with field sales (where applicable) and pre-sales team to prepare, deliver, and close scopes of work.
- Coordinate with Service Line Managers and Subject Matter Experts to collectively engage with designated customers.
- Participate or lead (when Engagement Manager is primary seller) in transitioning sold projects to the MCA Connect Project Team.
- Work with the MCA Connect Marketing team to establish aligned value add communications via newsletters, blogs, and events.
- Work with the MCA Connect Sales Leadership Team to review opportunities, set opportunity strategy, and update resource forecast.
- Input, maintain accuracy of leads and opportunities in CRM.
- Channel Management
- Meet with Microsoft Dynamics 365 SSPs, AE, TSs, Sales Managers, etc. whenever possible, to enhance our relationships with Microsoft and generate new business opportunities
- Project/Engagement Management
- Participate in status review meetings for active projects with Project Manager and customer.
- Review Change Orders Requests and participate in strategic decisions with the delivery team related to Change Order requests.
- Bi-Weekly review of customer EVAs and Account Receivable.
- Participation on delivery leadership calls to review account updates.
Qualifications
- Bachelor’s degree or equivalent combination of education and experience
- Minimum of 5 years of experience with client facing service delivery roles
- Minimum 2 years of experience in business development
- Strong track record of delivering value in a customer environment while generating profit
- Strong presentation, communication and negotiation skills
- Experience in the IT industry and IT consulting, specifically in software implementation and Project Management with Microsoft Dynamics 365 Finance and Operations (ERP) required
- Proven client engagement capability
- Ability to translate strategic direction into tactical deliverables
- Strong communication and interpersonal skills
- Ability to travel up to 50%
Desired Qualifications
- Experience with Microsoft Dynamics Technologies
- Understanding of manufacturing industry and related manufacturing processes
- Experience in professional services/consulting organization
Why work for MCA Connect?
Our compensation plan offers one of the best bonus structures in the industry. Along with this we also offer a generous benefit package:
· Work/Life Balance with Unlimited Paid Time Off (UPTO)
· 401k Plan with Company Matching Contribution
· Monthly Stipend for Home Office Expenses
· Subsidized Medical, Dental and Vision Coverage
· Health Savings and Flexible Spending Accounts
· Company Paid Life and Disability Insurance
· Training, Certification and Continuing Education Support
MCA Connect offers limitless opportunities for personal and professional growth in a stimulating, challenging, and performance-oriented work culture where you can share your ideas and make impactful daily contributions. Our employees are highly motivated and talented individuals dedicated to developing, marketing, and selling products designed to deliver value for mid-market and enterprise-size manufacturing, distribution, and energy companies. We take the time to train our consultants so that they understand the industries we serve and can deliver best practices, proven methodologies, and ongoing industry expertise to our clients.
MCA Connect is an Equal Opportunity Employer. MCA Connect promotes equal employment opportunity to all employees and applicants and does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, sexual/gender orientation, status as a protected disabled or Vietnam Era Veteran, disability, or any other legally protected status. We firmly believe our differences make us stronger!
Top Skills
What We Do
Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights.
We understand manufacturing’s unique culture and challenges because we’ve spent more than 20 years in the industry. Through strategic solutions, innovation, and industry intelligence, we help manufacturers across all sub-industries solve critical issues, modernize operations, and gain a competitive edge.
MCA Connect helps clients digitally transform through:
Manufacturing Strategy: Expert and curated guidance that delivers actionable insights, a path for continuous improvement, and P&L results.
Connected Applications: Global Dynamics 365 enterprise implementations and integrations that enable clients to execute against their strategic roadmap.
Modern Platform Management: Proactive support, intelligent insights, and optimization of modern manufacturing platform.
Manufacturing Intelligence: A connected enterprise powered by Industry 4.0 capabilities that delivers the wisdom of prediction and prescription.
As a ten-time Microsoft Partner of the Year, we excel in empowering manufacturers to transform with the Microsoft Cloud. Microsoft’s full suite of secure cloud solutions unifies modern business applications and industry intelligence, enabling organizations to do more.
