Analytics Engagement Manager

At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities and people, so they can shape tomorrow's healthcare industry. Our SaaS platform creates new paths to commercial success in the healthcare market, so companies can identify where to go next.
Our employees are kind, collaborative, energetic, approachable and driven. On top of that, we value the unique perspectives, backgrounds and voices of our employees. Why? Because their diverse experiences drive new ideas and help us build a better community.
For over 10 years, we've built a collaborative culture driven by employees who share a passion for improving the healthcare ecosystem, enjoy giving back to the local community and value diversity and inclusion.
One of the hallmarks of our culture is our commitment to community service. Through the DefinitiveCares program, employees can work with their choice of more than 40 charitable organizations, supporting causes from hunger and homelessness to healthcare, LGBTQ+ issues, racial justice, women's initiatives and more. 2021 marked the sixth year that we had 100% employee participation in DefinitiveCares.
We also provide a range of opportunities for employees to connect with each other. Employees can join any of our employee run affinity groups supporting causes such as women's empowerment, LGBTQ+, Black, indigenous and people of color (BIPOC), disabilities and working parents and potential for many more. Affinity groups often enable greater education companywide through training, events and speaker series.
We're also a great place to work. For five years in a row, we've been recognized by the Boston Business Journal and the Boston Globe as a best place to work in Massachusetts. In 2022, Energage recognized us for Culture Excellence in Compensation & Benefits, Innovation, Great Leadership, Purpose & Value and Work-Life Flexibility!
Think you'd be a good addition to our team? Explore our available positions here. We'd love the chance to get to know you.
As an Engagement Manager , you will be quick to understand the client's business needs and identify data-driven solutions. Your primary objective is to ensure customers in your assigned book of business are successful in the adoption, utilization, expansion, and retention of Definitive Healthcare's analytic services. You will play a key role in positioning our services, proactively monitoring service revenue performance in your book of business and delivering consultative insights that maximize the value of Definitive Healthcare's solutions for your clients. The ideal candidate will have deep customer consultative experience, possess solid technical and business intelligence skills, and demonstrate expertise in positioning healthcare analytics and insights services.
Responsibilities

• Requirements Gathering: Collaborate with external client stakeholders and leverage RWE/RWD expertise to gather detailed requirements for analytical projects and services. Translate client business requirements into clear, actionable specifications for technical teams, ensuring accurate and timely delivery of solutions

• SOW Development: Translate project requirements into well-structured and comprehensive Statements of Work, ensuring clarity, scope definition, deliverables, timelines, and cost estimation.

• Collaboration: Partner with internal knowledge centers to champion Definitive Healthcare solutions within customer systems and drive adoption of our services.

• Thought Leadership: Provide thought leadership both internally and externally relative to their verticalized domain and the application of healthcare commercial intelligence to complex business problems.

• Escalations: Coordinate appropriate parties for escalation of client issues.

• Customer Satisfaction Tracking: Implement methods to gauge customer satisfaction, using feedback data to continuously enhance client experience and service delivery.

• Upsell Opportunities: Identify additional opportunities for value-added services or upselling during client interactions, aligning them with the client's strategic objectives.

• Service Positioning: Clearly articulate the value and benefits of Definitive Healthcare's services to clients, aligning offerings with their strategic goals and identifying opportunities for expanded engagement.

• Conflict Resolution: Handle client conflicts or challenges with diplomacy, seeking mutually beneficial solutions and maintaining a positive working relationship.

• Data Qualification: Validate claims and procedure volumes to ensure the effort invested will produce worthwhile results for the customer.

• Project Management: Manage multiple client projects simultaneously, ensuring timely delivery and documentation of all processes, and follow-up with the client.

• Revenue & Utilization Monitoring: Track and analyze services revenue, utilization, and margins for assigned accounts, ensuring alignment with internal growth objectives and proactively addressing over-utilization with clients and account teams.

Requirements

• 6+ years of demonstrated experience in technical RWD/RWE Analytics roles.

• 2+ years in a client-facing role as a CSM, Insights Consultant, or Solutions Engineer capacity.

• Expertise working with SQL (SQL Server and/or Databricks preferred) and Business Intelligence tools (Tableau and/or Power BI preferred).

• Expertise working with medical claims (DRG, ICD, HCPCS/CPT, NDC) to drive insights for customers (e.g. patient journey, segmentation, targeting, referral pathways, etc.).

• Experience working with data visualization and explaining the "so what?" to clients.

• High level of organizational skills and the ability to juggle multiple tasks with minimal supervision.

• Ability to present technical topics to a business audience, both virtually and in-person.

• Strong ability to work cross functionally to get things done.

Why we love Definitive, and why you will too!

• Industry leading products
• Work hard, and have fun doing it
• Incredibly fast growth means limitless opportunity
• Flexible and dynamic culture
• Work alongside some of the most talented and dedicated teammates
• Definitive Cares, our community service group, gives all of us a chance to give back
• Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor:
"Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed."
-Business Development Manager
"Great team. Amazing growth. Employees are treated very well."
-Research Analyst
"I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there."
-Profile Analyst
If you don't fit all of these qualifications, but believe you're still a great fit, feel free to apply and tell us why in your cover letter.
If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request.
Definitive Hiring Philosophy
Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you're interested in working in a fast growing, exciting working environment - we encourage you to apply!
Privacy
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Please note : All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators with an @definitivehc.com email address. We will never request any money transfer or purchase of equipment with a promise of reimbursement. If you receive any suspicious communications, please reach out to [email protected] to confirm your status in the application process.