Engagement Manager - Strategic Accounts

Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side-by-side every step of the way.

Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality.

Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design.

When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain—then this is the moment and the place.

The Role

This role will report into the Account Director of Strategic Accounts to ensure that a number of our Major Law firms, Management Consultancy and Financial Services clients are receiving consistently high client service and they are constantly finding value in Legora.

We are looking for someone that enjoys handling conversations with executive level stakeholders, who is driven by building packs & playbooks, and ensuring the partnership thrives.

What You Will Be Doing

• Act as a key point of contact and strategic advisor: understanding client goals, uncovering new use cases, and helping our key clients realise maximum value whilst linking it with ROI.

• Be available and on hand to end users to quickly and efficiently discuss use of Legora and potential new use cases. This will involve time on client site independently - we are looking for someone that enjoys spending time and imbedding with our clients.

• Assist the Engagement Director to pinpoint expansion opportunities and jointly spearhead the adoption initiatives necessary to realise them.

• Monitor customer health metrics. Take initiative by providing the Engagement Director with plans to combat any drop in usage or maintain momentum from increased Legora use.

• Proactively develop and present the Engagement Director with strategies to address any decline in Legora usage or to sustain momentum from increased adoption.

• Closely collaborate with Customer Enablement, Product, Engineering, Marketing to translate client feedback into actionable insights. Being a Legora team player is key!

• Help build and refine our Engagement Strategic Accounts playbook - we’re building this machine together. We are just getting started on this and your input will not only be appreciated but expected.

What You Bring

• Demonstrable experience within Customer Success, Account Management, or related experience in a high-growth B2B SaaS environment or within the Legal Tech space.

• Experience working within a Management / Strategy Consulting environment

• A track record of driving customer retention and satisfaction within the Enterprise space.

• Highly organised. These clients are large and complex which means competing priorities and requests to keep track of!

• Excellent communication skills; written, verbal, and interpersonal. You can manage high-level conversations with legal professionals and roll up your sleeves with hands-on teams.

• High EQ and commercial instinct, meaning you know when to listen, when to advise, and when to act.

• A love of fast-paced, early-stage environments where you help build the playbook, not just follow it.

• Comfortable with metrics - driven by data, customer health, and outcomes over process.

• Someone who enjoys being in the office 5 days a week. Collaborative work is core to how we operate and onsite client time is required (in the UK and abroad).

• Advantageous - system skills: Legora, HEX, Planhat, Pitch, Notion, Salesforce

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.